FedEx Office Interview Questions in Los Angeles, CA | Glassdoor

FedEx Office Interview Questions in Los Angeles, CA

Updated Feb 2, 2017
15 Interview Reviews

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  1.  

    Center Consultant Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at FedEx Office (Los Angeles, CA) in December 2015.

    Interview

    Applied to one location and went in for an interview. Didn't get the job. Same day applied to a different location. Two days later received an email to set an interview. Completed that interview and was sent to a second interview a few days later. You've most likely got the job if you go to the second interview. Not all center managers do two interviews and some might hire on the spot.

    Interview Questions

    • Tell me about a time where you were given a task to complete but wasn't able to do so, and how did you inform your boss.

      Tell me about a time you made a mistake. How did you resolve it?

      How likely are you to admit you made a mistake?

      Describe yourself and your work skills.

      How well do you respond to commands from management and other coworkers?

      Tell me about a time where you convinced a customer to purchase something they didn't come to purchase. (Or a time where you had to up-sell an item).

      What are the steps you would take to train someone under you?

      Do you have any skills with Microsoft or Adobe?

      Why are you a good fit for Fedex Office?

      What salary are you looking to start at?  
      1 Answer

  2. Helpful (2)  

    Center Consultant Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at FedEx Office (Los Angeles, CA).

    Interview

    I completed the online application and then the assessment. I then followed up with the Center Manager via phone and then in person. Next, I interviewed with the Center Manager and finally had a phone interview with the district manager. Both interviews were relatively informal. Both managers asked mostly behavioral questions ("tell me about a time you were unable to meet a deadline...") from a script provided by FedEx Corporate (I think).

    Interview Questions

    • Tell me about a time you were unable to meet a customer's expectations?   2 Answers

  3.  

    Center Lead Consultant Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at FedEx Office (Los Angeles, CA) in October 2014.

    Interview

    Initial call from a recruiter who was extremely polite. The recruiter asked typical questions about pass experiences and why FedEx.
    Was told that a someone will call soon to schedule a interview.
    Got the call went in for the interview, first with store manager and then district manager.

    Both asked the same questions, why FedEx, tell me about yourself. In the end I was offered a job but the pay was less.

    Interview Questions

    • Can you handle customers who aren't very nice to deal with   1 Answer

    Reasons for Declining

    The pay is too low.


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  5. Helpful (1)  

    Assistant Manager Interview

    Anonymous Interview Candidate in Beverly Hills, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at FedEx Office (Beverly Hills, CA) in August 2014.

    Interview

    I took and passed an assessment, received a phone interview from the Assistant Manager at another store. Interview went well, got invited to in person interview. Interviewed two people in person, Assistant Manger and General Manager and the interview went great! I got a call back to make sure the team had my correct application online. I realized my account was linked to another employee. After waiting I was told that I do not have a proper re-hire status. I was then denied the job. They told me to call the Work Number. I called and they said that they only released reference information to them. So I guess my departure at another company made me loose my chances. Lesson learned, don't burn bridges.

    Interview Questions

    • Name a situation where you had to think on your feet to solve a potentially damaging problem.   Answer Question

  6.  

    Center Consultant Interview

    Anonymous Employee in Carson, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at FedEx Office (Carson, CA) in August 2014.

    Interview

    it went fast and there two interviews one over the phone and one in person. Asked questions in how I would go about a customer situation and how I would solve the problem and have the customer leave satisfied.

    Interview Questions


  7.  

    Center Consultant Interview

    Anonymous Employee in Laguna Niguel, CA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at FedEx Office (Laguna Niguel, CA) in June 2014.

    Interview

    I was interviewed by 3 different centers and did not hear back. i was hired on the spot at my third location without an interview by word of mouth of the previous managers i had interviewed with

    Interview Questions

    • How would you handle (difficult customer)?   1 Answer

  8. Helpful (1)  

    Customer Consultant Interview

    Anonymous Employee in Beverly Hills, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at FedEx Office (Beverly Hills, CA) in August 2013.

    Interview

    Phone interview.
    1 on 1 interview.
    Drug test.

    Interview Questions

    • What do you know of the company success?   1 Answer

    Negotiation

    none.. you accept anything when you really really need it.


  9.  

    Customer Consultant Interview

    Anonymous Employee in Commerce, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ months. I interviewed at FedEx Office (Commerce, CA) in May 2013.

    Interview

    The entire process took about three months. I applied online and one month later got a phone interview. Then, I was asked to come in for an in person interview with the hiring manager. About a week after that I had a phone interview with the district manager. He told me he would let me let me know within a week if I was chosen for the position and he would also call if I was not chosen.

    Interview Questions

    • Basic interview questions and also was asked my availability, if I would resign from my current job and he asked me how I would upsell a pen to a customer.   Answer Question

  10.  

    Center Consultant Interview

    Anonymous Employee in Santa Ana, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at FedEx Office (Santa Ana, CA) in February 2013.

    Interview

    Hiring and interview process moves smoothly. They move quick and follow through with that they say they are going to do. Once hired, the start date is usually about a week from signing your offer letter and the offer is contingent on passing a drug screen and background check.

    Interview Questions

    • Describe a time you had to deal with an upset customer. How did you handle it and what was the outcome?   1 Answer

  11.  

    Assistant Manager Interview

    Anonymous Employee in Long Beach, CA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at FedEx Office (Long Beach, CA) in February 2012.

    Interview

    Interview was based on issues going on at that location. Semi-professional/semi-informal. The manager was the one who was in charge of the interview, but she had an assistant manager in the interview with her to write down their opinion and give feedback on the interview to her.

    Interview Questions

    • How do you handle conflict   1 Answer

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