Fedex Express Customer Service Representative Interview Questions | Glassdoor

Fedex Express Customer Service Representative Interview Questions

Updated Mar 17, 2017
5 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Cincinnati, OH
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Fedex Express (Cincinnati, OH) in September 2016.

Interview

Extensive and a bit drawn out for the job in question. It was very intimidating at first but the interviewers we're very friendly helping me get comfortable in the interview.

Interview Questions

  • Can you describe a time where you had a conflict in a previous role and what you did to defuse it.   Answer Question

Other Interview Reviews for Fedex Express

  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Orlando, FL
    No Offer
    Neutral Experience
    Easy Interview

    Application

    The process took a week. I interviewed at Fedex Express (Orlando, FL) in June 2011.

    Interview

    Pretty basic interview, 1 on 1..... had a list of common interview questions.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Memphis, TN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Fedex Express (Memphis, TN) in July 2008.

    Interview

    it went well, very easy and fast. The interview consisted primarily on my ability to fit company culture and experience in customer service.

    Interview Questions


  3.  

    Customer Service Representative Interview

    Anonymous Employee in Taipei (Taiwan)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Fedex Express (Taipei (Taiwan)) in July 2012.

    Interview

    Good English saying and words

    Interview Questions


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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Montreal, QC (Canada)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ weeks. I interviewed at Fedex Express (Montreal, QC (Canada)) in January 2010.

    Interview

    The company uses behavior based interview. Depending on the job level, classification, there are key words or work experiences in the interview that must be provided to earn points on the score card. In the interview, the candidate may bring with them cue cards to ensure that enough behavioral examples are presented. Attention to details are critical in most questions. Impecable customer experience crutial.

    Interview Questions

    • It is not easy to keep customers satisfied. How did you manage to recuperate a customer from a bad situation or event, and provided a better customer experience for the client?   Answer Question

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