Fidelity Investments Customer Service Associate Interview Questions | Glassdoor

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Fidelity Investments Customer Service Associate Interview Questions

Interviews at Fidelity Investments

4 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate in Dallas, TX
No Offer
Neutral Experience
Easy Interview

Application

I applied online. I interviewed at Fidelity Investments (Dallas, TX) in April 2017.

Interview

I got called back pretty quick ,was given a set of pre programmed questions over the phone and could tell from the beginning the lady had no interest in either listening to my answer she just wanted to get thru the interview as fast as possible.

Interview Questions

  • If I ever failed to meet a goal?and how did I react to it?   1 Answer

Other Interview Reviews for Fidelity Investments

  1.  

    Customer Service Associate Interview

    Anonymous Employee in Raleigh, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Fidelity Investments (Raleigh, NC) in August 2016.

    Interview

    Over the phone interview than followup one on one. I'm was given prep questions potentially going to be asked. I reviewed the answers,and was,ready, preparation was key. They also utilize the 2 interviewer approach, good cop/ bad cop routines.

    Interview Questions

    • Tell me what is the most difficult situation you have handled and how do you effect the outcome.   Answer Question

  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Albuquerque, NM
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Fidelity Investments (Albuquerque, NM) in July 2014.

    Interview

    Do your research on company most questions relate to what you know about the company. Keep in mind, this is a group setting, your interviewing with other potential candidates, so do your best to stand out without looking like your in a competition, here's your chance to show your a team player as well.

    Interview Questions

    • The most difficult for me was when I was asked, "Why, I left (a very good position) the job I had prior to this". Truth is, I had a very bad experience with my ex-boss, and had a hard time working in the conditions I was put in. Being honest is important and it was difficult to be professional and honest without throwing my ex boss under the bus. I answered the best and as honestly as I could, and they appreciated that.   Answer Question

    Reasons for Declining

    I was hired at another company I applied for prior to. However, I would gladly work for Fidelity if I wasn't employed

  3.  

    Customer Service Associate Interview

    Anonymous Employee in Gurgaon, Haryana (India)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Fidelity Investments (Gurgaon, Haryana (India)) in September 2015.

    Interview

    There are three rounds .
    1st round is of introduction .
    2nd round is with the managers .
    3rd round is with HR .

    All rounds are simple and the interviewers basically search for the people who are ready to do multitasking with given BAU .

    Interview Questions

    • It totally depends on the interviewer mood and nature , sometimes they ask you about mutual funds and if you are lucky an introduction is enough to select .   1 Answer

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