Fidelity Investments Customer Service Representative Interview Questions | Glassdoor

Fidelity Investments Customer Service Representative Interview Questions

Updated Apr 15, 2017
50 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Denver, CO
No Offer
Negative Experience
Average Interview

Application

I applied through an employee referral. The process took 2+ months. I interviewed at Fidelity Investments (Denver, CO) in March 2017.

Interview

First and foremost, I didn't apply for this role was told that without a Series 7 license I'm ineligible to interview for ANY sales job with Fidelity. I've had my Series 6 and 63 for ten years...sold Individual and Group retirement products...this is a terrible rule in my opinion.

Taking a few steps back in my timeline, I applied to three jobs in mid January and heard crickets chirping until I reached out to my friend and colleague who current works for Fidelity. She was able to reach her contacts and a front line HR rep called me two weeks later. My interactions with her were pleasant overall.

In Mid-February I completed the initial phone screening and competency test. The phone screen takes and hour and the competency test the same. This test was easy in regards to the content but timed and set up to make you rush through. Upon completion of step 1 and 2, I interviewed with two managers at the Denver Tech center location. The building is great, people seem nice, and overall vibe tries to be modern but it is still a concrete box and cubical life.

Early March, the in person interview was sub-par. The questions didn't flow, the two people sitting across from me have done it four million times and could care less, and the process seemed forced and without any connection. One question basically asked me to predict the future....

Mid March, I emailed my HR contact since I didn't hear anything in two weeks. She finally reached out and left a voicemail.

Interview Questions

  • I had maybe a dozen different streams of interview questions where they start with one and ask more based upon the answer you give. A few times the conversation stalled they ask you if you have any questions about Fidelity. Be sure to bleed Fidelity before you even work here...they really loved the why are you choosing Fidelity? What brought you here today?   Answer Question

Other Interview Reviews for Fidelity Investments

  1. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Fidelity Investments (Denver, CO).

    Interview

    1. Referred by employee
    2. Video Interview
    3. In Person Interview

    Easy process, basic questions about why I am interested in finance and fidelity as a company. Don't stress to much. The video interview was kind of strange.

    Interview Questions

    • Describe a time you went above and beyond for customer service?   Answer Question

  2. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee in Jacksonville, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Fidelity Investments (Jacksonville, FL).

    Interview

    Video interview, phone interview, and final in person interview. I would suggest doing a lot of research and not try to BS through it because they will know. Be prepared for behavioral questions and explaining why you left your last job amd be able to give plenty of examples of costumer service.

    Interview Questions


  3. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Fidelity Investments (Salt Lake City, UT) in November 2016.

    Interview

    The interview process for Fidelity is very pleasant. They definitely make you feel welcomed and feel good about the interview regardless of whether you get the job or not. but be careful, there will be a written exam at the end of the interview.

    Interview Questions


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Westlake, TX
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Fidelity Investments (Westlake, TX) in August 2016.

    Interview

    The interview process took about 2 hours. It was a group of us that they called out one by one. We interviewed with 5 different people. I was actually interviewed each time individually throughly.

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Fidelity Investments (New York, NY) in August 2016.

    Interview

    It took about 2 months from application to interview. We took a small group tour of the impressive facility amenities, but no work area tour. Individual interviews took about 10 mins, had to answer 4 or 5 typical questions. Interviewer was not friendly, but professional.

    Interview Questions

    • Name a time you went above and beyond in your current job.   Answer Question

  7. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in Westlake, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Fidelity Investments (Westlake, TX) in October 2015.

    Interview

    I applied online via LinkedIn. Within about 2 weeks I received an email from a recruiter wanting to schedule a time to speak with me over the phone. The first screen phone call took about 35 minutes. It started off with your standard questions such as why do you want to work for Fidelity, then questions about your education and work experience. Then the recruiter explored my work experience some more, asking questions about different customer service scenarios I might have experienced and how I handled it. After completing the phone screen I was invited for an in-person interview. The recruiter was great giving me feedback and what examples to use for my customer service experience when I went in for my interview. They were wanting to fill the position fast so I had a few days notice to meet with them. She even sent me some other material to read up on about different licenses you might need to get in the future in case they were to ask me. I went for my in-person interview which consisted of 2 managers in the department. They were a nice, down to earth duo so my interview felt pretty laid back. I will say since I have a ton of customer service experience the interview was very easy for me for how I handled all sorts of situations. Also, and this is key, ask questions at the end. At first I didn't really have any but they kind of nudged me to ask questions. Ask how your day will be structured, how does the feedback/grading happen, etc. I think since I asked the right questions it really helped me get recommended for hire. Which I got the call the very next day I was eligible to be hired! :)

    Interview Questions

    • Why Fidelity? Tell me about a time you received feedback and how did you handle it?   Answer Question

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Westlake, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Fidelity Investments (Westlake, TX) in October 2015.

    Interview

    Process was straight forward, waited about 15 minutes, interviewed with 2 hiring managers reading questions off what looks like questionare, questions wasn't hard, had nothing really to do with the job requirements neither had no experience interviewing anyone, one seemed annoyed or tired. Most questions were behavior questions. The dept I applied for hours 7am thru 11 pm not sure if the position was for me

    Interview Questions


  9. Helpful (24)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Fidelity Investments.

    Interview

    You arrive with about 12 other people and watch a 45 minute presentation on the company values and goals. Then 2 managers come take you into a room for a 45 minute interview. The questions were all behavior based. "Tell me about a time when...." Then, after that interview, TWO DIFFERENT managers come in to interview you. This is where things got exhausting. It was the same questions pretty much. But the second two weren't as friendly or cordial. It was like good cop/bad cop mentality between the two separate interviews. I'm not sure if it was purposeful or not... maybe they are testing your tolerance for repetitive work and nasty customers or maybe they are trying to trip you up to see if you change your answers. Who knows...but here is what I do know. What started out as an exciting interview, ended with me feeling battered and bruised. I was surprised since they do sooooooooooo much to sell the company and its environment to you.

    Interview Questions

    • Tell me about a time you received negative feedback and how you handled it.   Answer Question

  10. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Fidelity Investments (Salt Lake City, UT) in June 2015.

    Interview

    I was very excited at first but recruiter turned me off. She called me ten minutes late. She was very abrasive when I didn't give her the answer she wanted. It's unfortunate because I really wanted to work there. It seemed she was not enjoying her job and she was on auto pilot. Advice to recruiters-This is an exciting time for new potential employees and making them feel welcomed and be thankful they're interested in your company even though they might not be the right fit (REFERRALS). I told the recruiter I wasn't interested.

    Interview Questions


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