Fifth Third Customer Service Representative Interview Questions | Glassdoor

Fifth Third Customer Service Representative Interview Questions

Updated Aug 16, 2017
50 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Grand Rapids, MI
No Offer
Positive Experience
Average Interview

Application

I applied in-person. The process took 2+ months. I interviewed at Fifth Third (Grand Rapids, MI) in August 2017.

Interview

This was a open interview for job seekers. All applications from walk in's and appointment's were accepted and later received a interview one on one. A follow up is expected and pending.

Interview Questions

  • Describe how to handle a conflicting customer.   1 Answer

Other Interview Reviews for Fifth Third

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Cincinnati, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Fifth Third (Cincinnati, OH) in June 2017.

    Interview

    So far I have done a phone interview and passed that and have my second with hiring manager next week.
    The phone interview I had was very pleasant, and fun.

    Interview Questions

    • Where do you see yourself in 3-5 years?   1 Answer

  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Fifth Third.

    Interview

    Applied Thursday night, the next day a recruiter contacted me with and asked me a few questions. Basically a phone interview on the spot asking about previous jobs and why I left, what I liked about them and some behavioral questions. Nothing too difficult. Asked if I could come in for a face to face interview the following Monday. I came in for the interview, was interviewed by two people. More behavioral questions. Make sure to ask the interviewers questions!!! I think that really helped me stand out. Have conversations with them. It was really laid back, not intimidating at all.

    Interview Questions

    • Tell me about a time you had to tell a customer difficult information
      Tell me about a time you suggested a change at your previous job
      Tell me about a time you witnessed coworker dishonesty and what did you do   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cincinnati, OH
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Fifth Third (Cincinnati, OH) in January 2017.

    Interview

    The interview process was with two managers which they spoke with me about my resume, experience, and situations I were in. Interview was done in a timely manner which the interview was being held in a conference room.

    Interview Questions

    • When has their been a time you've dealt with a difficult customer and how did you go about that?   1 Answer

  4.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Fifth Third.

    Interview

    i had 2 phone interviews with a recruiter and then met with the branch manager once for 30 minutes. phone screenings were very simple- questions about previous job employment, why switching, questions about school.

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Fifth Third.

    Interview

    There were 2 interviews total; One with the branch manager for the branch that I applied for and another with the regional manager and another center manager of another branch. Their main concern was my ability to sell bank products as well as provide customer service.

    Interview Questions

    • How did your last job entail sales? Give an example of how you sold something.   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Pittsburgh, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Fifth Third (Pittsburgh, PA).

    Interview

    Relaxed yet professional environment with plenty opportunity to ask questions. I was asked questions about where I wanted to be in the company and where I saw myself within the company in 5 years. I was asked how I would handle a disgruntled customer and like questions.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Fifth Third (Atlanta, GA) in June 2015.

    Interview

    Applied on a Tuesday was asked to a phone interview by email the following day. I spoke with the lady for about half an hour and it was literally everything that she emailed me to answer.

    Interview Questions

    • What are my career goals?   1 Answer
    • What experience did I have in CSR?   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Grand Rapids, MI
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Fifth Third (Grand Rapids, MI) in June 2015.

    Interview

    There are 2 interviews. A phone interview and an in person interview. In my phone interview, they only let me ask 1 question when, at the end of the interview, it came time to ask, do you have any questions for us, this is a big red flag. The in person interview was over 1 hour long. In our class, several people were flat lied to about how much the bonuses are.

    Interview Questions

    • Tell us about your job you had in 1999.   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Fifth Third in May 2015.

    Interview

    It was very relaxing and easy. They asked me basic questions about my skills and qualifications. I was also asked some questions about myself. We spent most of the time talking about how things worked at the branch and getting to know each other. It was a great environment and the interview was not intimidating at all.

    Interview Questions

    • Can you tell me about a time you had a conflict with a team member or coworker?   Answer Question

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