First Data Customer Service Representative Interview Questions | Glassdoor

First Data Customer Service Representative Interview Questions

Interviews at First Data

12 Interview Reviews

Experience

Experience
75%
25%
0%

Getting an Interview

Getting an Interview
59%
33%
8%

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Employee in Coral Springs, FL
Accepted Offer
Positive Experience
Average Interview

Application

I applied in-person. I interviewed at First Data (Coral Springs, FL) in September 2015.

Interview

It was a fairly simple interview. I was able to be myself and spoke about where i am from and the reasons for leaving my previous position. The interviewer made me feel very comfortable speaking with him.

Other Interview Reviews for First Data

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Coral Springs, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at First Data (Coral Springs, FL) in November 2018.

    Interview

    I was invited to a video interview, the process was quick and to the point. They seemed very determined to get the process started and completed.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Coral Springs, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at First Data (Coral Springs, FL) in June 2018.

    Interview

    10-30 minute recorded interview with desktop/laptop or android/iPhone that’s can be rejected and phone interview can be only accepted if decided. The process went smoothly because I was relaxed and in interview mode as though there was a actual person sitting in front of me

    Interview Questions

    • Normal interview questions.   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Coral Springs, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at First Data (Coral Springs, FL) in July 2015.

    Interview

    It was easy going and the second manager was very pleasant And very easy going and explain what the title entitled. I had two interviews in the same day it was a hiring event that they posted on Craigslist and long behold I went AND got two interviews and was offered the position.

    Interview Questions

    • How would deal with a customer that was upset   1 Answer

    Negotiation

    Wasn't able to negotiate the pay


  4.  

    Customer Service Representative Interview

    Anonymous Employee in Omaha, NE
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at First Data (Omaha, NE) in March 2015.

    Interview

    It was very quick, almost anyone can get the job if you can pass a drug screen and background check, the recruiters are nice. You have to go thru an extensive background check and drug test, and that takes a while. It took me about 35 days to get fully hired.

    Interview Questions

    • My interests, experience with customers and stressful situations, etc etc   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Employee in Hagerstown, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at First Data (Hagerstown, MD).

    Interview

    Job fair. Had an interview that day. Everyone was very nice and professional. First spoke to an hr recruiter and than a department manager. Asked the same type of interview questions that companies always ask like "name a time.... " type questions.

    Interview Questions

    • think of a time you were asked to do something new, How did you handle it?   Answer Question

  6. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Westlake Village, Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at First Data (Westlake Village, Los Angeles, CA) in June 2012.

    Interview

    Gave an assignment to complete on excel and word. Then scheduled a meet and greet interview a few days later.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Hagerstown, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at First Data (Hagerstown, MD) in January 2012.

    Interview

    first interview was with hr on the phone and then the 2nd interview was in person.

    Interview Questions

    • they want you know about the companys history so its good read up on it prior to the interview.   Answer Question

    Negotiation

    it wasnt too hard to negotiate with this company

  8. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Summerville, SC
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. I interviewed at First Data (Summerville, SC) in October 2010.

    Interview

    The process of being hired was an interview, that included a typing test. After talking with the interviewer she found that I was eager for a job and wanted a chance to prove myself.

    Interview Questions

    • Most difficult question would be How do I handle a very irate caller yelling on the phone. I tried to think and put myself in the customers position. Then I began to answer the question to the best of my ability.   2 Answers

  9. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at First Data (Glasgow, Scotland (UK)) in April 2012.

    Interview

    face to face interview based on previous experience and competencies. one to one interview with opportunities for me to explain previous customer service experience. The whole interview process lasted for about an hour. The process was very organised and the interviewer was interested in knowing more about my aspirations as well as my experiences

    Interview Questions

    • What was my last role and how was an effective team member   1 Answer

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