FirstEnergy Customer Service Interview Questions | Glassdoor

FirstEnergy Customer Service Interview Questions

2 Interview Reviews

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Helpful (1)  

Customer Service Interview

Anonymous Employee in West Akron, OH
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a staffing agency. The process took 2 weeks. I interviewed at FirstEnergy (West Akron, OH) in May 2011.

Interview

This position starts temp-to-perm. You begin your interview and testing through your temporary agency. If qualified you go for an interview at the job site. You will be asked questions re: how close you live to the call center, if you have a car or not, are you ok with working overtime and being on-call as needed, have you worked in a call center or customer service environment before and if so what did your 'numbers' and quality scores like.

Interview Questions

  • The most unexpected question for me were pertaining to how close I lived to the call center. After being there for a while I determined it was to see how quickly you would be able to get to the center in the event of a major outage.   1 Answer

Negotiation

My temp agency notified me that I was selected to begin my assignment, no further negotiation required.

Other Interview Reviews for FirstEnergy

  1. Helpful (1)  

    Customer Service Interview

    Anonymous Employee in Reading, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 3+ weeks. I interviewed at FirstEnergy (Reading, PA) in March 2011.

    Interview

    I had to go through a temporary agency to get the temp job until hire.

    Interview Questions

    • How do you feel about having someone scream at you over the phone?   1 Answer

    Negotiation

    No negotiation for pay or job duties.


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