FirstEnergy Interview Questions in West Akron, OH | Glassdoor

FirstEnergy Interview Questions in West Akron, OH

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    Customer Service Interview

    Anonymous Employee in West Akron, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 2 weeks. I interviewed at FirstEnergy (West Akron, OH) in May 2011.

    Interview

    This position starts temp-to-perm. You begin your interview and testing through your temporary agency. If qualified you go for an interview at the job site. You will be asked questions re: how close you live to the call center, if you have a car or not, are you ok with working overtime and being on-call as needed, have you worked in a call center or customer service environment before and if so what did your 'numbers' and quality scores like.

    Interview Questions

    • The most unexpected question for me were pertaining to how close I lived to the call center. After being there for a while I determined it was to see how quickly you would be able to get to the center in the event of a major outage.   1 Answer

    Negotiation

    My temp agency notified me that I was selected to begin my assignment, no further negotiation required.


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