Fiserv Customer Service Representative Interview Questions | Glassdoor

Fiserv Customer Service Representative Interview Questions

Updated Jan 6, 2017
10 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in New York, NY
Declined Offer
Positive Experience

Interview

This division was part of Mellon Bank Operations that was purchased by Fiserv. Normal interview, I currently working for original Fiserv Pittsburgh division and transfered over to the other Pittsburgh Fiserv division when the first Pittsburgh Fiserv division was closed.

Interview Questions

Other Interview Reviews for Fiserv

  1. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience

    Application

    I applied online. I interviewed at Fiserv.

    Interview

    The recruiter was friendly and somewhat knowledgeable. I felt that she asked pertinent questions and gave sufficient answers. The interview went overall good.I was satisfied. The recruiter then left her position at Fiserv.

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Hickory, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Fiserv (Hickory, NC).

    Interview

    The interview was a fairly simple process. It included a phone interview, an email computer test, and a face-to-face interview. At the face-to-face interview, they asked the average questions about past jobs, and how you handle difficult situations. I received a phone call with the job offer an hour after I left the interview.

    Interview Questions

    • How did you handle an experience at a previous job with an angry customer? What did you do to remedy their problem?   Answer Question
  3. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chandler, AZ
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Fiserv (Chandler, AZ).

    Interview

    I was interviewed by two people they never told me what position they held within the company. Had no idea they actually were going to be interviewing never made eye contact, asked about 10 scripted interview questions and both were just writing things down. Claimed they had to pass on the information to the hiring managers for a decision. Horrible Interview process.

    Interview Questions

    • Tell me of a time where you exceeded the customer's expectations?   Answer Question
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  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Fiserv.

    Interview

    Interviewing for this position consists of questions regarding employment and educational background. Probing questions will be asked if you have never had customer service experience, or have a job history that displays what is called "job hopping" (where you never stay in positions for more than a few months).

    Interview Questions

    • One question that is asked is "Tell me about a time you were asked to do something you didn't agree with."   Answer Question

    Negotiation

    No negotiation.

  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Hickory, NC
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Fiserv (Hickory, NC) in November 2014.

    Interview

    You were interviewed 4 times and then at the very last one they tell you if you got the job or not. They walk you threwthe whole building and tell you about everything with 3 other people and then they take you in a room to meet with a manager and then they take you to meet another person and then have you wait in lobby and meet another person... Very busy interview.

    Interview Questions

    • Where do you see you in 6 years?   1 Answer
  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Pretty easy interview face to face then offered the position.

    Interview Questions

  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saint Petersburg, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Fiserv (Saint Petersburg, FL) in January 2013.

    Interview

    Two step interviews first one with an agent to explain the job and hours of work second one with a manager who explain the difficulties and personality involve for the dedication of the jobs

    Interview Questions

    • making sure be able to handle any situation and also handle pressure   Answer Question
  9. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Hickory, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Fiserv (Hickory, NC) in May 2011.

    Interview

    I applied online first, once approved I went to the job fair that they held, took a few tests (computer related & customer service) once approved I set up a date for a face to face interview. The interview was simple, story based. "Tell me a time you showed leadership at a previous job".

    Interview Questions

    • "Tell me something you disliked about a previous employer"   1 Answer
  10. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Fiserv (Phoenix, AZ) in September 2008.

    Interview

    Applied online wand was called the next day by Anne (very pleasent). Came in the next day for a computer skills assesment test which basically put you in in-bound calling situations where you may be distracted by loud sounds or crying children ets in the background, while still quickly identifying solutions to the "callers" problems. Then did a 1 on 1 interview with on e of the Supervisors on dudty. Typical "give me a scenario where.." type questions.Did a side by side with someone who was not even in the same department I was interviewing for. Supervisor then went over my submitted resume and what hours I was looking for and was told HR would give me a call with either a yes or no within 48 hours. Received a call with an offer and was told to pick paper work for background/drug testing and after I passed was givien the official offer packet. Orintation was 2 weeks later and I am still there after a year.

    Interview Questions

    • Give a scenareo where you had a difficult customer and how did you handle it?   Answer Question

    Negotiation

    Very easygoing. I would say after you get an offer go over the terms of your schedule because they will switch it up on you for no reason no matter if you go to school etc.

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