GEICO Claims Service Representative Interview Questions | Glassdoor

GEICO Claims Service Representative Interview Questions

Updated Feb 17, 2017
146 Interview Reviews

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Helpful (6)  

Claims Service Representative Interview

Anonymous Employee in Virginia Beach, VA
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 2 weeks. I interviewed at GEICO (Virginia Beach, VA) in July 2016.

Interview

First, you go in for a testing interview where they check your multi-tasking and typing ability.
Second, you come in for a 1st in-person interview and role play customer phone calls.
Third, you sit with other employees and listen to them perform the job and have a final interview with the hiring manager.

Other Interview Reviews for GEICO

  1.  

    Claims Service Representative Interview

    Anonymous Employee in Macon, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at GEICO (Macon, GA) in July 2016.

    Interview

    Was very smooth it took a while I was been interview to work in another state, but all was related to personal questions and actual job, after that she made me an offer asking me if is ok for me to start certain day and the salary she told me to wait til next week that I will be receiving answers in case of been hired I have to relocate asap. She was interviewing me from Macon, GA and I was in FL, I understand it was very easy.

    Interview Questions

    • Tell me how is your actual job and why you want to leave?   Answer Question
  2.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Virginia Beach, VA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at GEICO (Virginia Beach, VA) in July 2016.

    Interview

    Very friendly relaxing atmosphere. Interviewer seemed very interested in know about the background and experience related to the job. Initially just talked about background information and then transitioned into more thing specifically related to the position.

    Interview Questions

    • What stuck out to you about the insurance industry (Geoco)?   Answer Question
  3. Helpful (3)  

    Claims Service Representative Interview

    Anonymous Employee in Katy, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at GEICO (Katy, TX) in June 2016.

    Interview

    Applied on day, got called the next. Typing(wpm)/Listening Test , if you pass that (which you should its fairly easy) you gone on to the second interview. If you pass the face to face interview you will role play, if you do well on this, you listen to calls and observe on the call floor, then you speak with the head Manager and they let you know if you're hired or not. Long process (5-6 hours) if you're there less than that you (may) not have the job.

    Interview Questions

    • Why should we hire you?
       Have you applied other places?
      Why or why not?
      Alot of "Tell me about a time when" scenarios,  
      Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Claims Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at GEICO (Houston, TX) in June 2016.

    Interview

    I applied online, took an online assessment then was given a phone interview, i passed and was ask to show up for a pre-employment process (6 hours). We took a computer test which rates your multi-tasking skills and typing speed, if you pass then you go in for about 45 mins interview with HR, if you pass then you do a role-play scenarios. If you pass then you are schedule another day for shadowing and interview with a hiring manager.

    Interview Questions

  6. Helpful (15)  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at GEICO (Lakeland, FL) in April 2016.

    Interview

    I applied on a Friday and received an email back the next day to schedule a phone interview. The phone interview was very quick and just asked general questions and she explained the training schedule and pay rate for the position. Then she scheduled me to come in and take a computer test. The computer test was extremely simple and I should have known there was a reason for that being so simple. After I passed the test , which they call every person individually into a room to say if u passed or failed and then u either wait for an in person interview or take the walk of shame in front of the class. One girl failed. I waited about 20 mins for the first in person interview. This woman was like a robot. She was not personable at all. Not welcoming and extremely fake and put on. Then she said she would like me to continue onto the next step so I had to wait an hour and a half for the role play. The role play consisted of sitting in an office facing the wall at a wooden desk and reading a handbook on a fake company. There's 10 fake files and claims sheets. The interviewer tells me to study that in 25 mins and then I will start receiving fake mail deliveries and phone calls. When she started doing the fake phone calls , she sat behind me and would say "ring ring". I was soooo taken back by the level of these fake phone calls that I panicked. She pretended to be extremely rude customers - like raising her voice and stuff. I understand that it is to see how you handle a call like that . But I felt that was very unnecessary for an interview. Again this woman was extremely unfriendly. Geico stresses treating the customers great - in which they do but possible future employees I guess they don't have the same standards. They don't even shake your hand when they meet you. So needless to say - I received a decline letter and welcoming me to reapply in 6 months. But I will not be retrying that. It was humiliating.

    Interview Questions

    • Would qualities do you offer for this position and what makes you feel you would be a good candidate?   Answer Question
  7.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Fredericksburg, VA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at GEICO (Fredericksburg, VA) in May 2016.

    Interview

    I was selected for a phone interview which lasted a maximum of 15 minutes. I would suggest selecting the earliest available time that you will be fully awake. The interviewer was friendly and asked standard questions, such as how I came across the job, why I wish to apply, etc. Make sure you prep yourself in advance; I dawdled too much when answering the questions and ultimately I think that cost me a chance at a second interview.

    Interview Questions

  8. Helpful (4)  

    Claims Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at GEICO.

    Interview

    There is an initial, very brief phone interview. Then you get scheduled for a test at a local Geico center. My test was taken at the same time as several other applicants. After the test, if you pass, there is a face-to-face interview. The interviewer typed my answers to each of the questions she asked. Questions were very basic and easy to answer.

    Interview Questions

    • Have you applied for any jobs with other companies   1 Answer
  9. Helpful (7)  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Honolulu, HI
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at GEICO (Honolulu, HI) in April 2016.

    Interview

    I applied online and about 3 days later I received a phone call to schedule a phone interview. The interview went ok...I guess. Well it was good enough that I could move on to the next phase which was the typing and multitasking test. I passed and now I'm waiting for the second phone interview later this week.

    Interview Questions

  10. Helpful (5)  

    Claims Service Representative Interview

    Anonymous Employee in Woodbury, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at GEICO (Woodbury, NY) in March 2016.

    Interview

    I first applied online for the position where I was email to schedule a phone interview. I was called and spoke to a nice lady, she asked me questions such as why do I want to work for GEICO? Have I applied to any other jobs, she explained to me the position, salary and hours. I had previously applied for a temporary billing position and passed the computer test. I am now scheduled for a face to face interview. I hope all goes well.

    Interview Questions

    • Why do you want to work for GEICO? Have you applied to any other jobs?   1 Answer

See What GEICO Employees Are Saying

Star Star Star Star Star   Current Emergency Road Service in Indianapolis, IN

Pros: “VERY employee friendly, great uplifting collaborative environment and TONS of ways to get perks, incentives, and promotions. PLUS PROFIT SHARING!”“VERY employee friendly, great uplifting collaborative environment and TONS of ways to get perks, incentives, and promotions. PLUS PROFIT SHARING!” – Full Review

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