GEICO Customer Service Representative Interview Questions | Glassdoor

GEICO Customer Service Representative Interview Questions

Updated Sep 18, 2017
344 Interview Reviews

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  1. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee in Macon, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at GEICO (Macon, GA).

    Interview

    The interview process is a little lengthy but is understandable with the testing that is needed for the position. Breaks are included and part of the process included an onsite drug screen which I felt was a time saver and a convenience from not having to go to multiple locations on multiple days.

    Interview Questions

    • Scenario questions, typing test, phone assessment of role playing that tests the level of customer service, and a computer test that tests the ability to multitask and navigate screens while handling a call   2 Answers

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Tucson, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 1+ week. I interviewed at GEICO (Tucson, AZ) in March 2017.

    Interview

    Sunday 3/12 applied for Geico Internet Service Rep I

    Tuesday 3/14 phone interview passed through to next phase. Received an email outlining the 7 step process.

    Friday 3/17 assessment and first interview with recruiter

    Tuesday 3/21 role play for Internet Customer Service but was denied due to a grammatical error but was offered to interview for the Customer Service on the phone position
    --role play was intense: given 20 mins to study fake company and you are called by the recruiter who acts as the customer. You are given instructions on how to handle the requests. If you aren't familiar with taking calls it might be difficult for you. Since I was interviewing for the Internet side I was also given a series of emails to respond to as well.

    Wednesday 3/22 job shadow of phone rep & interview with Customer Service manager who went over more interview questions and details about the job and expectations of pay, training, scheduling, etc.

    Offered the job on the spot contingent of passing the hair follicle test, background & credit check

    Received the email to consent to background check and will be taking the hair drug test on Friday 3/24

    Overall VERY lengthy process because they are selective in who they hire. They invest so much time into you and if this is something you want you will stick it out and let the process go through the necessary steps.

    Interview Questions

  3.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate in Kent, WA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 2 weeks. I interviewed at GEICO (Kent, WA) in March 2017.

    Interview

    First was a phone interview, followed by a computerized test and, if you passed, an interview with a hiring rep. If you passed THAT one you would get called in at a later date for a third interview with a manager.

    Interview Questions

    • "Say you had a customer in ___________ situation, how would you handle the situation?   Answer Question

  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Macon, GA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at GEICO (Macon, GA) in March 2017.

    Interview

    The process reminded me of a cattle call with several people being considered for the exact same position. There was no indication that the recruiter really knew anything about your capabilities.

    Interview Questions

    • How do you handle a customer who wants to cancel their membership?   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Indianapolis, IN
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at GEICO (Indianapolis, IN).

    Interview

    They called me for a phone interview wasn't really an interview just availability questions. I went in for an interview but apparently I didn't pass their typing test which I think is a load of crap no one even spoke to me. They are so selective like their a government entity or something. I would not recommend this company.

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at GEICO (Indianapolis, IN) in February 2017.

    Interview

    You go in and take the assessment (sample calls and typing), if you pass you go through situational questions with the recruiter. If you pass that you do the role playing. 20 min to look over material and you go through 3 sample calls. (Don't be worried. It's extremely easy) and 20 min is more than enough time. If you pass, you'll shadow an employee and meet with the floor manager. I was offered a job on the spot after about 45 min of talking with him and going through more situational questions. - the interview overall was easy. I was there from 10-4, though they do ask if you'd like to do the process in segments.

    Interview Questions

    • Why Geico? Where else have you applied? How did you handle an upset customer? There's a new online pay and as you're explaining it, the customer cuts you off and says they're not interested. What do you do?   Answer Question

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fredericksburg, VA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at GEICO (Fredericksburg, VA) in February 2017.

    Interview

    Had a phone interview, then scheduled for a meeting in a few days. Took a typing and multitasking test - this will probably be easy for younger applicants used to social media and video games. Then had an in-person interview with some basic interest questions.

    Interview Questions

    • Describe a time where you had to resolve a customer dispute.   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at GEICO in February 2017.

    Interview

    They want you to be very fast and accuracy did not matter. You cannot take their assessment again for a six month period. Did not seem to be an employee friendly corporation.

    Interview Questions

    • If you were made an offer, what would be the deal breaker for you not to accept the offer?   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at GEICO.

    Interview

    Interview was very thorough, they ask questions regarding past experiences in other jobs and how you handled certain situations. There was a significant amount of time waiting but I think that was cause of the day it self that had a school visiting. And at the end they had me do a mock telephone call where the interviewer pretended to be a customer, this was by far the hardest part so prepare to handle that before going in cause they will only give you 20 minutes to go over the material of the mock calls.

    Interview Questions

    • How did you handle a situation when everything was going wrong   Answer Question

  10. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Virginia Beach, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at GEICO (Virginia Beach, VA) in January 2017.

    Interview

    Applied online, got an email inviting me to take the test, had an interview like a week later, did role playing the same day, had to come back to shadow the next day, after shadowing had another interview with floor manager. It was more than I ever experienced but it wasn't bad. Just remain calm and do your best. It really is easy.

    Interview Questions

    • Explain a time when you had to deal with a difficult customer and how did you handle it?   Answer Question
    • How did you handle constructive criticism from a supervisor?   Answer Question
    • Explain a job where you had goals/quota to reach, how did you do? (I'm paraphrasing)   Answer Question

See What GEICO Employees Are Saying

1 person found this helpful

StarStarStarStarStar   Current Anonymous Employee in Fredericksburg, VA

Pros: “MOAT upper-management does a great job communicating and being available and are open to feedback and work hard to implement the suggestions by employees. They are even available for...”“MOAT upper-management does a great job communicating and being available and are open to feedback and work hard to implement the suggestions by employees. They are even available for questions when you are on a call.” – Full Review

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