GEICO Interview Questions | Glassdoor

GEICO Interview Questions

Updated Feb 18, 2017
1,685 Interview Reviews

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  1. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    Declined Offer
    Negative Experience
    Difficult Interview

    Interview

    It was quite long I was told to be there for 4 hours but it was almost six it's definitely a long process I waited a while before the interview began first they have you do a computer assembly then you wait again to wit for your results if you pass you'll meet with a manager

    Interview Questions

  2.  

    Claims Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience

    Interview

    you apply online. have a phone interview first with interview questions. then you come into the office for another intervioew. they give you a typing test. and they give you a personality test. then if you pass those two tests. they will have you sit side by side with someone doing the job you are applying for. then you will have another interview. thats when they tell you if you got the job or not. long day.

    Interview Questions

  3.  

    Management Development Program Interview

    Anonymous Interview Candidate in Buffalo, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at GEICO (Buffalo, NY).

    Interview

    Received email to make an appointment for a phone interview. Scheduled phone interview the next day. Was told I would be called back in 24hours after speaking with colleagues. I did not receive a call back but it is during the holiday season when many people are on vacation. I will be following up.

    Interview Questions

    • Was I willing to take the necessary core classes to be a part of the program?   1 Answer
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  5.  

    Management Development Program Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at GEICO (New York, NY).

    Interview

    I initially had to take an online interview where they asked me 20 questions. Once I passed that she said the next steps were to come into the office and take a typing test, one on one interview and lastly a role playing scenario.

    Interview Questions

  6. Helpful (7)  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at GEICO in December 2016.

    Interview

    After the initial application I took two online personalty style test. Then I was sent an email stating Geico would be setting up a phone interview. After this phone interview Geico sent me two more online tests as well as a driving check via email. After passing these Geico set up a 2nd phone interview. About a week later I was contacted for the role playing interview. The role playing interview is difficult as others have stated, but if you can manage your time while staying clam and confident you will do well. Managing your time is key. I actually enjoyed it. Last is the hiring manager interview and an on the spot job offer. (at least in my case)

    Interview Questions

  7. Helpful (1)  

    No Offer
    Negative Experience

    Interview

    Everything was great up until the roleplay. The phone interviews and assessments beforehand were properly explained, and the recruiter that I was in contact with was very professional. When I was scheduled to do the roleplay I was excited because I had never interviewed in that manner. However, when I arrived at the body shop nobody was aware that I was scheduled to roleplay that day. They were ready for me after waiting for about 30 mins. Like everyone else has stated, you are told you are an adjuster for a fictional company and you have to manage a day in the life of said adjuster; answer calls, manage estimates, and deal with 'customers' in person. My phone rang various times while I was preparing, so I would answer it assuming it was part of the roleplay. For some reason I was getting calls that were meant for the actual front desk of the body shop. I played along until I realized that I was speaking to actual customers. I was not sure where the test proctors were so the front desk staff helped me fix my phone issue. I wasted 10 good minutes on the phone with real customers and with the front desk staff that I could've used to prepare for the roleplay. I told the test proctors about my issue when they came in as 'customers' but they brushed it off and said not to worry about it. After the roleplay was over I emphasized that speaking to real customers and figuring out how deal with them threw me off a little and gave me less time to prepare. I asked if it would affect my results, but I was only pointed to the door and told that I would be hearing from them; very eager to get me out of there. Overall, I did not do as well I would've liked. I'd like to think I handled my issues as well as I could, but I was very disappointed because I was really looking forward to this interview. Being a Berkshire Hathaway company, I held GEICO to a higher interviewing standard. 2hours after the interview was over I received an email stating they would be moving forward without me.

    Interview Questions

  8. Helpful (39)  

    Liability Claims Representative Interview

    Anonymous Employee in Macon, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 days. I interviewed at GEICO (Macon, GA).

    Interview

    Interview is just like what everyone else is saying. I did a phone interview first, then got called in to do my assessments. First they have you sit at a computer and try a multitasking/typing exam on the computer. It's a screen where you have three tabs: Sales, Service, and Claims. You get "files" (audio clips or emails) that pop up on your screen and you have to select a tab and fill out the information. Some people struggled because the information was not given in any specific order, so you would have to jump back and forth filling out information. It was actually really easy. Then you have to do a WPM test. Nothing special about that. All of this has to be done within a certain time frame. After, if you pass, you wait around for someone to pull you in for your first interview.

    The interview focuses more on how you handle bad situations rather than you talking about good situations. They go over the basics of your resume, education etc. But they ask you plenty of questions about dealing with angry customers and perhaps doing something that against a managers will. After that, if selected, you will get to move on to the role play part of the interview.

    Role play was a bit scary and nerve racking. You're in a room and have "files" which are just a few papers on the desk with a cover and a customers name on them. They have someone call in and talk in heavy accents and try to argue with you. It's really just a stress test to see how you deal with hard to understand customers and customers that get upset when they don't get their way. The main thing to focus on is to be ADAMANT about saying no. They outline rules and what can and can't be done a little bit when you're reviewing before the role play, so you'll know what you have to say no about. My particular role play involved someone who was paying for a certain amount of coverage on an insurance policy. It covered a standard size room, but they customer wanted to upgrade to a bigger, more expensive room. You have to be adamant on telling them that it only covers XXX dollar amount, and if they want they can pay the extra cost. I felt like I did bad dealing with the customers, but the person who interviewed me said I did good. They aren't expecting anyone to be perfect in this exercise. What they are looking for is how you handle yourself under pressure, and how you handle dealing with angry and upset customers.

    After that, they review your file up to this point (interviews and assessments) before either offering you to sit with a manager for a final interview. Before my final interview, I was able to sit down with an actual adjuster and shadow them. SPOILER: It's a call center job. If you look up liability representative videos on youtube it shows them out and about taking pictures of accident scenes and what not. That is not this job. The only investigating you will do is determining who is at fault in an accident. That is literally everything you will do in this job. To get to an actual investigator job, they want someone who as prior investigative or law enforcement experience. That was the most misleading thing about the whole job process to me.

    The final interview is really when the manager just gets to know who you are. They ask more in depth questions about your work experience, and don't focus so much on bad customer relations. After that, you either accept of deny the job offer on the spot. No time to think about it or anything.

    Some last notes: It's a phone job. Not all customers will be angry. You have to be able to explain decisions to them, which may make some of them unhappy. But if you explain it well enough to them they will be fine. They said that the salary was negotiable, but they won't give you any indication of that in the interview. You are in a call center at a desk all day. You will not get to interact with customers in person unless you are an Auto Damage Adjuster. This is not an "investigative" job the likes of a detective. You only investigate who is at fault in an accident, not fraud investigations or anything like that. They stress that Geico is a low cost provider, and it is evident in the facilities. However, this translates into paying decent salaries and low insurance premiums. Lastly, everyone there will tell you the same story: "I came to Geico thinking I would only be here for a year or two. And now I have been with the company for (insert time from 4-15 years)."

    Interview Questions

    • Have you ever made a decision that made a customer mad? Explain   1 Answer
  9.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Fredericksburg, VA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at GEICO (Fredericksburg, VA).

    Interview

    Received a call the next day to do over the phone interview. Accepted and was told the position I was inquiring about was filled up. Was told of a possible future date for my position so I agreed to meet in person with testing. Waited nearly 20 mins before myself and another began computer testing. After watched video for 15 mins. Was told to wait once again in waiting area. The other was called in 1 st. She and I had been chatting it up for some time so when she was called in we both wished each other luck. She came out less than 5 mins later looking down didn't say 1 word to me and just left without even putting her coat on! I waited nearly 30 mins before I was called. Took 45 mins to do questions and roll play. Although they have your resume, the company will still ask what you did between this time and this time. Now I know I answered those questions fairly if not well. I worked customer service 6 yrs in one company and due to the hubby being active military we moved a lot. I felt that was going to be a problem because they asked me if we were going to move again and I said No. We are here to stay which is true. The hubby is retired now. Still, I was asked how much time did I have today to offer them and I answered, I'm here for as long as you need me! I waited for another 10 mins I believe when I was called back in was given an apology for the wait and verified my email address and number. I knew that was it. I was told I passed the test and either a phone call or email would be the next step if I were a good match for the job. Was told if I was rejected I had to wait 6 months before I could reapply. Left and knew that was it for me I wasn't getting that job position and left the building knowing I did the best I knew how. Woke up the next day and turned on my cell to check my inbox knowing that their rejection email would be there and sure enough, there it was. I read in another review that Geico doesn't like gaps in employment. I do believe that was my downfall. I also don't believe that no business should dismiss a military wife who has helped to serve our country and had to place their career at times on hold for the cause. Unfortunately it happens more times than not. Military wives active and getting back in the work force should be very strongly considered. If you have a strong communications background like I do and I'm sure a lot do! 10 mins isn't enough time to look over something and regardless of passing the computer tests I was still rejected. As for the girl that I was speaking with throughout the entire process I don't know why she left so quickly within 5 mins and tore out of there right by me and didn't look up or say, bye. All in all the it wasn't a bad experience but the in between long waits can get your mind going a bit stir crazy. As for dressing up like I was told. I saw a lot of people dressing down. Jeans, street sneakers, hair undone and unpolished. Even the videos show people in them looking just like that. I bring this up because I asked about dress code during the over the phone interview and I was told that you must dress up! No jeans, sneakers etc. I didn't see that.

    Interview Questions

    • What did you do between this time and this time when you weren't working?   Answer Question
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at GEICO (New York, NY).

    Interview

    It took a min.. But the outcome was well worth it.. She asked a lot of questions which made me a little nervous but at the end I got hired

    Interview Questions

  11.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience

    Application

    I applied online. I interviewed at GEICO (New York, NY).

    Interview

    Typing test, multitasking test, and then interview
    Asked question about previous employer and my availibility and if I was available to start on the date requested
    They typing test and multitask test were pretty quick

    Interview Questions

See What GEICO Employees Are Saying

Star Star Star Star Star   Former Claims Service Representative in Dallas, TX

Pros: “The pay is good and the people are generally friendly”“The pay is good and the people are generally friendly” – Full Review

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