GEICO Liability Claims Representative Interview Questions | Glassdoor

GEICO Liability Claims Representative Interview Questions

Updated Mar 7, 2017
109 Interview Reviews

Experience

Experience
43%
25%
30%

Getting an Interview

Getting an Interview
81%
7%
4%
3
1

Difficulty

3.3
Average

Difficulty

Hard
Average
Easy

109 Candidate Interview Reviews Back to all Interviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty

Helpful (12)  

Liability Claims Representative Interview

Anonymous Interview Candidate in Richardson, TX
No Offer
Negative Experience
Difficult Interview

Application

I applied online. I interviewed at GEICO (Richardson, TX).

Interview

I made it through to the role play assessment. It was very strange and had absolutely nothing to do with the position I was applying for. I was disappointed at first that I didn't pass the role play, but then decided it was an unfair test and I probably wouldn't have been happy there after all.

Interview Questions

  • One of the questions in the phone interview was describe a time when you had a conflict with your supervisor and how did you handle it?   Answer Question

Other Interview Reviews for GEICO

  1. Helpful (2)  

    Liability Claims Representative Interview

    Anonymous Employee in Lakeland, FL
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at GEICO (Lakeland, FL) in February 2017.

    Interview

    Very thorough and slightly intimidating. Encourages self belief. Really, it's the way all interviews should be conducted. I went in confident in my ability and was able to relate that feeling to everyone I spoke with .

    Interview Questions


  2.  

    Liability Claims Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. I interviewed at GEICO (New York, NY).

    Interview

    Do the online application, then schedule an in person assessment test. If you pass, they schedule an in person interview, after which is another assessment, and another interview, and an observation of the job. Long process but I am sure it weeds people out.

    Interview Questions

    • Fairly standard, using work experience and situations you applied skills they are looking for.   Answer Question

  3. Helpful (1)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at GEICO in January 2017.

    Interview

    Applied online yesterday. Received an invite for a phone interview. Asked detailed questions about my job history. I was placed on hold for about 3 minutes and when she returned stated that they would consider other applicants. I worked at about 6 places in the last 4 years while I was attended college, maybe that was a turn off. Honestly I don't think they should count that against applicants especially if you're working while in college. They ask you for a full job history for the past 5 years, but penalize you for it.

    Interview Questions

    • Asked about 5 year job history and tell you the start date, pay rate, and schedule.   Answer Question

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (1)  

    Liability Claims Representative Interview

    Anonymous Employee in Lakeland, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at GEICO (Lakeland, FL) in January 2017.

    Interview

    Whole process took 10 days. Applied online on Monday and took personality assessment, received an email couple hours later asking to schedule a phone interview for the next day. Phone interview very basic; went over prior work experience, salary and training schedule. 2nd test scheduled for following Wednesday. Test taken. Passed and moved to next interview, if successful a 3rd test is given if successful then recommended side by side with current claims rep. Then final interview with manager and supervisor. If successful job is offered on the spot.

    Interview Questions

    • How do you handle a heavy workload?
      How do you handle being in a numbers based environment?  
      Answer Question

  6.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Lakeland, FL
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at GEICO (Lakeland, FL) in January 2017.

    Interview

    The interview is exactly as everyone else has described. After you apply, they ask you to come test. The test is typing and multitasking. I did not find this to be difficult. After if you pass, you speak to an hr interviewer. She asked the normal questions. If they like you, you can stay and do the role playing. After role play, you sit with someone who currently works in the position. Afterwards you interview with the manager you would ultimately work for. I did not get hired. I was a little annoyed that it seemed that you being hired would basically be left up to the last person you interviewed. I didn't feel like it took everything into account, and she seemed disinterested from the get go. Be prepared to spend most of your day there.

    Interview Questions


  7. Helpful (41)  

    Liability Claims Representative Interview

    Anonymous Employee in Macon, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 days. I interviewed at GEICO (Macon, GA).

    Interview

    Interview is just like what everyone else is saying. I did a phone interview first, then got called in to do my assessments. First they have you sit at a computer and try a multitasking/typing exam on the computer. It's a screen where you have three tabs: Sales, Service, and Claims. You get "files" (audio clips or emails) that pop up on your screen and you have to select a tab and fill out the information. Some people struggled because the information was not given in any specific order, so you would have to jump back and forth filling out information. It was actually really easy. Then you have to do a WPM test. Nothing special about that. All of this has to be done within a certain time frame. After, if you pass, you wait around for someone to pull you in for your first interview.

    The interview focuses more on how you handle bad situations rather than you talking about good situations. They go over the basics of your resume, education etc. But they ask you plenty of questions about dealing with angry customers and perhaps doing something that against a managers will. After that, if selected, you will get to move on to the role play part of the interview.

    Role play was a bit scary and nerve racking. You're in a room and have "files" which are just a few papers on the desk with a cover and a customers name on them. They have someone call in and talk in heavy accents and try to argue with you. It's really just a stress test to see how you deal with hard to understand customers and customers that get upset when they don't get their way. The main thing to focus on is to be ADAMANT about saying no. They outline rules and what can and can't be done a little bit when you're reviewing before the role play, so you'll know what you have to say no about. My particular role play involved someone who was paying for a certain amount of coverage on an insurance policy. It covered a standard size room, but they customer wanted to upgrade to a bigger, more expensive room. You have to be adamant on telling them that it only covers XXX dollar amount, and if they want they can pay the extra cost. I felt like I did bad dealing with the customers, but the person who interviewed me said I did good. They aren't expecting anyone to be perfect in this exercise. What they are looking for is how you handle yourself under pressure, and how you handle dealing with angry and upset customers.

    After that, they review your file up to this point (interviews and assessments) before either offering you to sit with a manager for a final interview. Before my final interview, I was able to sit down with an actual adjuster and shadow them. SPOILER: It's a call center job. If you look up liability representative videos on youtube it shows them out and about taking pictures of accident scenes and what not. That is not this job. The only investigating you will do is determining who is at fault in an accident. That is literally everything you will do in this job. To get to an actual investigator job, they want someone who as prior investigative or law enforcement experience. That was the most misleading thing about the whole job process to me.

    The final interview is really when the manager just gets to know who you are. They ask more in depth questions about your work experience, and don't focus so much on bad customer relations. After that, you either accept of deny the job offer on the spot. No time to think about it or anything.

    Some last notes: It's a phone job. Not all customers will be angry. You have to be able to explain decisions to them, which may make some of them unhappy. But if you explain it well enough to them they will be fine. They said that the salary was negotiable, but they won't give you any indication of that in the interview. You are in a call center at a desk all day. You will not get to interact with customers in person unless you are an Auto Damage Adjuster. This is not an "investigative" job the likes of a detective. You only investigate who is at fault in an accident, not fraud investigations or anything like that. They stress that Geico is a low cost provider, and it is evident in the facilities. However, this translates into paying decent salaries and low insurance premiums. Lastly, everyone there will tell you the same story: "I came to Geico thinking I would only be here for a year or two. And now I have been with the company for (insert time from 4-15 years)."

    Interview Questions

    • Have you ever made a decision that made a customer mad? Explain   1 Answer

  8.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at GEICO.

    Interview

    online application, work behavior questions, excel and word, phone interview and onsite interview. The whole process lasts for about 1 month. I don't think the excel and word is easy task.

    Interview Questions

    • tell me about a project you did relevant to this position   Answer Question

  9.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at GEICO (Houston, TX).

    Interview

    Went through phone interview. That was simple. Suggest being enthusiastic. Got invited for in-person interview. It was scheduled a few weeks out. Haven't gone for the in-person interview yet, as that will be soon. For the phone interview, it is important that you speak clearly and show how just in the phone interview, you are customer service oriented and that you listen.

    Interview Questions

    • Asked questions off the resume.   1 Answer

  10. Helpful (1)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Katy, TX
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at GEICO (Katy, TX) in December 2016.

    Interview

    11/25/2016 I applied and did an online assessment.
    11/28/2016 Received email to schedule phone interview.
    11/29/2016 Did phone interview and scheduled for face to face.
    12/29/2016 Did 2 typing test and 2 claims testing. If you pass those test you'll move on to HR face to face interview. Doing the face to face interview she asked basic question every job ask. Afterwards she said she would forward my information over for review. Which I knew I didn't get the job because according to the email it said prepare tone on site for 5-6 hours. Also the people who were chosen stayed after the face to face interview.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.