Gap Customer Service Consultant Interview Questions | Glassdoor

Gap Customer Service Consultant Interview Questions

2 Interview Reviews

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Customer Service Consultant Interview

Anonymous Employee in Rocklin, CA
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 6 weeks. I interviewed at Gap (Rocklin, CA) in July 2014.

Interview

Applied online in June and they called me for a phone interview in late July. After the phone interview, (which consisted of a few questions on what I thought "good" customer service was), I was asked to come in for a group interview. The group was made up of 7 people, including myself. There were 2 HR managers and 2 shift supervisors sitting on one side of the table and the 7 of us were seated on the opposite side. They asked us about 5 questions where we had to provide specific examples about when we helped a customer, when we needed to ask a manager for help, etc. The last question was easy. It was "What is your favorite/go-to style and why?".

Interview Questions

  • Name a specific time where you had to provide a disgruntled customer with excellent customer service.   Answer Question
  • What two outstanding qualities do you think you have that set you apart from other candidates?   Answer Question

Negotiation

Started me at $11.25 an hour and working 5 days a week. No negotiation.

Other Interview Reviews for Gap

  1.  

    Customer Service Consultant Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 5 days. I interviewed at Gap in June 2012.

    Interview

    Group interview they asked a series of behaviosr questions, didnt get the job tho

    Interview Questions

    • tell me about a time when faced with outraged customers   Answer Question
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