Gaylord Palms Resort Guest Service Agent Interview Questions | Glassdoor

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Gaylord Palms Resort Guest Service Agent Interview Questions

1 Interview Review

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Guest Service Agent Interview

Anonymous Employee in Orlando, FL
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4+ weeks. I interviewed at Gaylord Palms Resort (Orlando, FL) in May 2012.

Interview

I had a group interview with 5 other applicants interviewing with 3 managers. The questions were "scenario" based, for example, "Give me an example of when you had to deal with a difficult customer/guest, what was their issue and how did you resolve it?" At the end of the interview they pulled everyone but myself out of the room and offered me the position there on the spot.

Interview Questions

Negotiation

There was none. It was take it or leave it.

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