Geek Squad Interview Questions | Glassdoor

Geek Squad Interview Questions

Updated Apr 30, 2017
14 Interview Reviews

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  1.  

    Geek Squad, Consultation Agent Interview

    Anonymous Interview Candidate in Minneapolis, MN
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Geek Squad (Minneapolis, MN) in April 2017.

    Interview

    They called me on the phone the day after I applied and asked some basic customer service questions. I was out of state but they were willing to do a phone interview. They told me if interested they would call back.

    Interview Questions

    • What was the hardest day of work you ever had?   1 Answer

  2. Helpful (1)  

    Advanced Repair Agent Interview

    Anonymous Interview Candidate in Lexington, KY
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Geek Squad (Lexington, KY) in December 2016.

    Interview

    Received phone call with initial phone interview on Sunday. Had first interview on Thursday. Interview seemed to go well, was promised third interview with GM and was introduced to him. Got an email on Tuesday I didn't get the position.

    Interview Questions

    • Describe a positive and negative thing about the team you worked with at your previous job.   Answer Question

  3.  

    Consultant Agent Interview

    Anonymous Interview Candidate in Northridge, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at Geek Squad (Northridge, CA) in July 2016.

    Interview

    I applied online and week later received a phone call asking a few questions, such as my availability and what other positions i'd be interested in. during that phone call i scheduled my one on one interview in person. It was a fairly quick interview. I arrived fifteen minutes early but the interviewer was running late, so I had to wait about 30 minutes before being interviewed. They led me to the small security office because the interview room was occupied. It was a simple interview, they would select a few questions from a paper and write down your responses.

    Interview Questions

    • What questions would you ask a customer to see how comfortable they are with technology and to figure out what problem they are having.   1 Answer

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  5.  

    Consultation Agent Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Geek Squad (Los Angeles, CA) in May 2016.

    Interview

    They brought me in to interview with the Geek Squad manager, he asked a few questions about my background and what experiences I had working with people, other team members, and helping others. Mostly talked more on the people skills side rather than the technical side.

    Interview Questions

    • How have you helped someone with technical issues in the past?   Answer Question

  6. Helpful (3)  

    Consultation Agent Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Geek Squad (San Antonio, TX) in September 2015.

    Interview

    I only got through the first interview and they never told me why I didn't move on but it was a really good interview. I believe they asked really easy questions all of which I found on Glassdoor besides like one which was a little technical and he said Geek Squad mainly works on spyware issues.

    Interview Questions

    • Did you ever have a conflict with a co worker and how did you resolve it?   1 Answer

  7.  

    ARA (Advanced Repair Agent) Interview

    Anonymous Interview Candidate in Columbia, MD
    No Offer
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Geek Squad (Columbia, MD).

    Interview

    I'm very much over-qualified for any of the Geek Squad positions, but I wanted some part-time work for a little while. I applied online on Sunday and they called me Monday morning. They asked basic questions about the number of hours I wanted, the schedule I desired, my overall level of interest in working for Best Buy on a 1-5 scale, then scheduled me to come in for a sit-down interview with the store mgr (I went in the same day). We sat in the back room and he fired out the typical questions you'll see on this site, such as "Name a time you dealt with an irate customer" ..... "How did you overcome working with a troublesome co-worker" ..... "Tell me about how you went above and beyond for a customer", etc. Just an FYI..... If you can't think of a time it really happened to you, just make something up that sounds good.....tell 'em what they want to hear. The mgr knew I was over-qualified, so he didn't get technical with me at all. He said he had to discuss it with the GM first (who is out of town) and will call me soon.....currently waiting on a call back.

    Interview Questions

    • No difficult or unexpected questions. They're exactly the ones you find on this site. Write them down and answer them on your own before you go in for an interview.   Answer Question

  8.  

    Geek Squad Consultation Agent Interview

    Anonymous Interview Candidate in Citrus Heights, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Geek Squad (Citrus Heights, CA) in July 2014.

    Interview

    Applied on July 13th, contacted via phone on the 15th to schedule appointment on the 17th. No phone interview. On day of interview, was directed to a waiting area for interviews. Interviews were running late and interviewer had many interviews that day :5-6 interviews including mine. Interviewer was quite friendly and made me comfortable during interview in employee break room. Seemed very interested in me but could not hire due to "new minor restrictions" as I am 16. It was my first interview and although I did not get a job offer, it was a very good learning experience.

    Interview Questions

    • The questions are typically scenario questions such as "Tell me a time when you went above and beyond for somebody"   Answer Question

  9.  

    Geek Squad Consultation Agent Interview

    Anonymous Interview Candidate in Anderson, SC
    No Offer
    Negative Experience
    Easy Interview

    Application

    I interviewed at Geek Squad (Anderson, SC) in July 2014.

    Interview

    I am an entry level IT professional and approached this interview as such. I had been reviewing notes from certifications and brushing up on my overall knowledge; all the while bearing in mind that consulting agents were essentially help desk specialists. I likely would not be troubleshooting and replacing parts (technician stuff) as much as I would like. Nevertheless, I thought I'd be ready to wow. From the start, the interview was super informal. Some would view this as nice, but I was mentally unprepared for it. The interviewer seemed clueless as to my resume contents, and I had to provide him with a copy. The impression given was that he would take notes and he and some mysterious group of managers would then review his notes. There were no questions about what exactly I knew or was willing to learn. There was the initial "Why Geek Squad?" which was fair, but the following question pertained to my favorite movie; "fun" questions he called them. There was a couple of situational questions such as "Name a time you worked with a difficult team, and how did you manage?" and things like that. But I was also asked about my favorite cereal. I may sound a little sore because I was not offered. My qualifications include military time as an IT, as well as an internship with Walt Disney Company (They have a focus on your customer service side as well). Overall, I felt the interview was incredibly unprofessional, especially compared to my interviews and employment opportunities since. Maybe I wasn't quirky enough or the typical "geek" that they needed. They did offer me a position that I turned down with best buy, but not as a Geek Squad member. I am a little annoyed about it as I believe I was WAY overqualified for the job. I'm glad it didn't work out to be honest because the pay was absolutely terrible.

    Interview Questions

    • One question that threw me off was "What blogs/magazines are you following and/or how do you keep up with the changing technologies? That was an incredibly fair question and as an aspiring IT professional, I should have had a better answer.   1 Answer

  10.  

    Advanced Repair Agent Interview

    Anonymous Interview Candidate in Waterbury, CT
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Geek Squad (Waterbury, CT) in April 2014.

    Interview

    Basically a short set of questions on your past work, why you want to work there...ect pretty standard for a big corp. Take you to a back room, sit down, ask questions...leave. Pretty much exactly what you would expect.

    Interview Questions


  11.  

    Super Senior Counter Intelligence Agent Interview

    Anonymous Interview Candidate in Flower Mound, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through other source. The process took 4 days. I interviewed at Geek Squad (Flower Mound, TX) in February 2014.

    Interview

    Rude and disrespectful leadership I knew I was not getting the job but they made me feel belittle and talked to me like I was a idiot. The pointed out more of the issues they had with me instead of focus on interview the manager that interview me I know for a fact has stolen merchendise from the center several times before being a leader but now that he is a leader. He wants to be by the book. And he interviewed me and made me feel like a idiot I reminded him of his past and he said he would make sure I would.not get the position

    Interview Questions


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