Genworth Customer Service Interview Questions | Glassdoor

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Customer Service Interview

Anonymous Employee in Richmond, VA
Accepted Offer
Positive Experience
Easy Interview

Application

The process took 1 day. I interviewed at Genworth (Richmond, VA) in April 2012.

Interview

Very basic interview where 3 people asked me questions like "tell us about yourself" as it relates to the description. They also gave me an overview of the position and what they're looking for/expecting. Although I didn't have exact experience in their field I did my best answering with what experience I did have. A few questions about what I would do if blank. What does customer service mean to you etc. It was with a temp agency and got the call I got it less than an hour later.

Interview Questions

Other Interview Reviews for Genworth

  1.  

    Customer Service Interview

    Anonymous Employee in Lynchburg, VA
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 1 day. I interviewed at Genworth (Lynchburg, VA) in July 2009.

    Interview

    After submitting my resume online directly to the companies website. A few days later, I was contacted by an HR person who did a few screening questions (birthdate, salary requirements, etc). Contacted a week later and an interview was set up. Interviewed on Saturday, along with several others. It was in front a team of 4. One person asked the questions, while others took notes. A lot of behavioral questions were asked. Ended with questions from me. And I left! Called on Tuesday and was offered the job.

    Interview Questions

    • Have you ever had any difficulty getting along with people at work?   1 Answer

  2.  

    Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 2+ months. I interviewed at Genworth in June 2007.

    Interview

    I applied online and was called two weeks latter to setup a phone interview with someone in the corporate office. We agreed on a time and day, so I took an hour out of my day to plan for this. However, the recruiter never called me the day of the phone interview...So, I called to confirm, I got her voice mail, so I left a message but she never called me back. The next day, I received an email from her indicating that they have put a hold on the position and will get back to me. Needless to say, she never got back with me. How unprofessional!!!

    Interview Questions

    • Why do you want to work for Genworth Financial?   1 Answer
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