Genworth Customer Service Representative Interview Questions | Glassdoor

Genworth Customer Service Representative Interview Questions

Updated May 25, 2017
5 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Lynchburg, VA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Genworth (Lynchburg, VA) in May 2017.

Interview

The interview was one of the best that I have had in a while. First they send you 10 questions that you have to answer then they do a phone interview that didn't take but 20 minutes then I had a face interview with two of the hiring managers and they were awesome. They I got an offer and I accepted. And I am so excited to work for them..

Interview Questions

Other Interview Reviews for Genworth

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Lynchburg, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Genworth (Lynchburg, VA) in May 2017.

    Interview

    Standard phone, and then in person interviews. Background check, credit check, and drug screen after a contingent offer. The interviewers we're very friendly and it put me at ease. My recruiter was also quick and responsive.

    Interview Questions


  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Lynchburg, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Genworth (Lynchburg, VA) in April 2012.

    Interview

    Applied online, personal interview and finally assessment. Interviewed with a two person team. Was advised the type of business and what was expected of me as a potential employee. Was also advised of benefits and hours

    Interview Questions

    • Asked about my experience, advised me of hours, asked how I would handle certain scenarios related to customer contact   Answer Question

  3. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lynchburg, VA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Genworth (Lynchburg, VA) in October 2011.

    Interview

    I was interviewed by two employees who took turns asking questions, while writing down their answers. Most of the questions were behavioral questions where you had to give an example of what you did in a particular situation. They were fairly challenging. One of the interviewers was yawning during the session so I must have bored them.

    Interview Questions

    • Do you think you can do something better than anyone else (at your last job)?   Answer Question

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Shannon (Ireland)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Genworth (Shannon (Ireland)) in January 2016.

    Interview

    the interview in itself was formal and ok

    I was on the process to be hired before they changed their mind at the last minutes.

    Overall they show themselves unprofessional , dishonest and pushy.

    I will not recommend to any one to approach them.

    I bless god not to have selected now.


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