Genworth Senior Customer Service Representative Interview Questions | Glassdoor

Genworth Senior Customer Service Representative Interview Questions

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Senior Customer Service Representative Interview

Anonymous Employee in Richmond, VA
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 3 days. I interviewed at Genworth (Richmond, VA) in May 2011.

Interview

Basic overview of what the job function would consist of, what the benefits were and behavior-type questions regarding "Name a time when.. you experienced a difficult customer? ..when you had to go above and beyond to help someone? ..when you had to go outside of normal procedures?

Interview Questions

  • Name a time where you had to go above and beyond to help a customer with a request.   Answer Question
  • Name a time where you had to diffuse a difficult situation.   Answer Question

Negotiation

They were not willing to negotiate for higher pay (based on skill and experience) or a relocation bonus, since I had to move. The process involved sending emailed requests to the hiring manager. Turn-around time for responses was within the same day. Very efficient process.. probably because they needed to get people in the door in a short amount of time.

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