Starbucks Interview Question: Give me a time when you had t... | Glassdoor

Interview Question

Starbucks Store Manager Interview Milwaukee, WI

Give me a time when you had to assist a angry customer?

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Interview Answer

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I had a customer that paid for a service and when they came to pick up there compputer they took it home and it was not done. the customer called and informed me of the problem and I looked into it and realized the staff had never taken care of it and there was no follow up done before the customer came in so I had them come in. I did fix the situation and smooth everything out and gave them 25% off there next service. All and all it was a great out come and I was able to coach my staff for future services

Interview Candidate on Feb 4, 2011

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