Palatine Heart Center Interview Question: Give me an example of an unha... | Glassdoor

Interview Question

Medical Assistant Interview Barrington, IL

Give me an example of an unhappy patient and how you made

  them happy before they left the office.

Interview Answer

1 Answer


We had a patient who was a retired physician. He was in terrible shape. He was non compliant. He needed to check his PT/INR weekly if not more and often he would not come in for his appointments. He also had lower extremity vascular disease. One day he came in cocky as ever and I sat him down and did the tough love speech. I was very nervous, thought he would be very angry with me. Quite the opposite. Something I said must have hit home because after that he was always on time and came to all his appointments.

Interview Candidate on Dec 12, 2013

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