Great Wolf Lodge Front Desk Agent Interview Questions | Glassdoor

Great Wolf Lodge Front Desk Agent Interview Questions

6 Interview Reviews

Experience

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Getting an Interview

Getting an Interview
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6 Candidate Interview ReviewsBack to all Interviews

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Front Desk Agent Interview

Anonymous Employee in Traverse City, MI
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 1 day. I interviewed at Great Wolf Lodge (Traverse City, MI).

Interview

You go through a 2 step process. First with someone in employee relations to talk about basic stuff, then with a manager from the front desk to talk more in detail about the front desk. Also have to take a drug test

Interview Questions

  • What would you do if you caught a fellow employee stealing.   1 Answer

Other Interview Reviews for Great Wolf Lodge

  1. Helpful (1)  

    Front Desk Agent Interview

    Anonymous Employee in Mason, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Great Wolf Lodge (Mason, OH) in May 2016.

    Interview

    Pretty easy talked with human resources and answered basic questions and then talked to who would now be my managers they hired me on the spot and then I even did the drug test that day. I had training the next day and started officially two days later. so far it has not been too bad.

    Interview Questions


  2.  

    Front Desk Agent Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Great Wolf Lodge.

    Interview

    I applied online and was notified within the month from an HR manager. He called me and held a brief phone conversation before inviting me to interview with him on property. I spoke with the HR manager first and he signed off on his positive hiring decision. Next, I was passed along to meet the Director of Guest Services. The last step was meeting with a Manager of Guest Services who asked a few questions and explained the hourly wage. Once everyone approved, the Director returned and offered me the position on the spot.

    Interview Questions

  3.  

    Front Desk Agent Interview

    Anonymous Employee in Grapevine, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Great Wolf Lodge (Grapevine, TX) in April 2014.

    Interview

    the interview was really simple. its not really your normal type of interview its more of just a casual conversation. the director of GS does most of the final interviews and she will want to see how you normally talk with people you've never met before.

    Interview Questions


  4.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Scotrun, PA
    Declined Offer
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Great Wolf Lodge (Scotrun, PA).

    Interview

    I first met with a HR rep. once I passed his interview, I was immediately interviewed by two members of guest services. They contacted me later that day and had me come back two days later for another interview with a different member of guest services. The questions were mostly why do you want to work here, what is your personal n professional history, what is a time that you feel you went above and beyond in customer service

    Interview Questions

    • how do you deal with difficult customers? tell me about a time you handled a difficult person/situation. tell me about a time u went above and beyond for a customer   Answer Question

    Reasons for Declining

    The pay was too low- $8.50 to start


  5.  

    Front Desk Agent Interview

    Anonymous Employee in Scotrun, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Great Wolf Lodge (Scotrun, PA) in May 2010.

    Interview

    I came in to inquire about openings and they put me on the interview schedule that same day. I interviewed less than an hour later. I met with a manager in a large room where several interviews were occurring at the same time. The interview lasted about 20 minutes and I was asked typical questions regarding my previous experiences.

    Interview Questions

    Negotiation

    I did not negotiate, it was an hourly wage for part-time temporary employment


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