Greenpath Customer Service Representative, Account Maintenance Coordinator Interview Questions | Glassdoor

Greenpath Customer Service Representative, Account Maintenance Coordinator Interview Questions

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Customer Service Representative, Account Maintenance Coordinator Interview

Anonymous Employee
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied through an employee referral. The process took 1 day. I interviewed at Greenpath in June 2010.

Interview

The time from interview to job offer for a position at GreenPath was only a few days. The interview process was rather informal, the interview was business attire but it was more more conversational rather than your typical interview predetermined by specific questions hand selected by the employer or interviewer. The more human and personable you are with your interviewer the better your chances are for being hired, the one daunting thing about interviewing is the personality test you must take by selecting multiple choice answers for various situations and to describe yourself, this takes roughly 45 minutes. Following the personality test is a typing test to ensure your ability to type with proficient accuracy and speed. Just be sure to be personable, polite, properly mannered, and well spoken with your interviewer and don't over think the personality test

Interview Questions

  • How have you handled difficult clients in the past?   Answer Question
  • When the client is upset at a third entity how have you helped the client with their frustration without placing blame on any one group?   Answer Question

Negotiation

I did not attempt to negotiate, after working for GreenPath I have learned that all their positions have various pay grades and are adjusted based on the cost of living. Company does provide health insurance and has optional dental and eye care plans available.

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