Grosvenor Casinos Interview Questions | Glassdoor

Grosvenor Casinos Interview Questions

Interviews at Grosvenor Casinos

19 Interview Reviews

Experience

Experience
90%
5%
5%

Getting an Interview

Getting an Interview
35%
29%
12%
12
6
6

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Poker Dealer Interview

    Anonymous Employee in Newcastle upon Tyne, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Grosvenor Casinos (Newcastle upon Tyne, England (UK)) in February 2015.

    Interview

    psychometric interview questions.
    star style examples will be useful
    I was basically called to go to the casino. When arrived I sat on a restaurant corner of the casino with a friendly looking manager and he began by greeting me and informing me how we will proceed with the interview.

    Interview Questions

    • a time where I showed good communication skills.
      a time where I showed resourcefulness.   1 Answer

  2.  

    Hostess Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Grosvenor Casinos in November 2014.

    Interview

    I have applied online, got the call back the next day and arranged for the interview at the casino. The interview itself was pretty short and standard. The interviewers were friendly and professional, put me at ease so that I did not feel nervous. I got told of the outcome immediately once the interview ended.

    Interview Questions

    • Why do you want to work in a casino? Are you okay working night shifts? What kind of customer service experience do you have?   Answer Question
  3.  

    Hostess Interview

    Anonymous Employee in Reading, England (UK)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Grosvenor Casinos (Reading, England (UK)) in January 2017.

    Interview

    The interview was very informal. I went to the casino and talked to the manager. And he told me that I got the job on the same day, pretty easy if you ready to work crazy shifts.


  4.  

    Food and Beverage Host Interview

    Anonymous Interview Candidate in Dundee, Scotland (UK)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Grosvenor Casinos (Dundee, Scotland (UK)) in July 2011.

    Interview

    It was a group interview with another 10 candidates. we had a tour of the casino and after that we had about an hour to participate in Ice-breaker exercises followed by a group workshop to make a poster for the casino and share ideas on why we made the poster how it looked like.

    Interview Questions


  5.  

    Food and Beverage Host Interview

    Anonymous Employee in Southend-on-Sea, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Grosvenor Casinos (Southend-on-Sea, England (UK)) in September 2014.

    Interview

    had a group interview and set certain tasks to see how well we worked together, then we had a one on one interview and was asked structured questions, the interviewer was very calm and made me feel very relaxed

    Interview Questions

    • Give an example when you delivered great customer service   1 Answer

  6.  

    Food and Beverage Host Interview

    Anonymous Employee in Nottingham, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Grosvenor Casinos (Nottingham, England (UK)) in September 2018.

    Interview

    I was going to drop in my CV and realised they were doing an open group interview. We had some competency-based tests to check we were suitable - it was pretty easy, we all passed. We were told that we would be multi-skilled, which means we'd be on an F&B contract but trained in other areas if we wanted to. I wanted to try dealing and so far they have been really comprehensive, I'm about to go dealing on live poker games and will start shortly the training school for casino games. In the end I will possibly drop out of F&B, I really liked the opportunities they gave me. We got told on the day we were successful and some further instructions. I was working 1 week later.

    Interview Questions

    • Do you have any problems working night shifts? How many hours a week would you like to work? What are the areas of the casino in which you would like to specialise?   Answer Question

  7.  

    Food and Beverage Host Interview

    Anonymous Employee in Luton, East of England, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took a week. I interviewed at Grosvenor Casinos (Luton, East of England, England (UK)) in October 2017.

    Interview

    The manager interviewing me was great, with a positive and open attitude although due to some errors I did not receive a previous invite to the interview and therefore did not attend it. She asked about previous experience and presented me different work scenarios.

    Interview Questions

    • What recommends you for the position?   1 Answer
  8.  

    Food and Beverage Manager Interview

    Anonymous Employee in Leicester, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 days. I interviewed at Grosvenor Casinos (Leicester, England (UK)) in March 2017.

    Interview

    I went on an open recruitment day, I left my CV as they were no suitable roles. They called me a couple o weeks later for a new opening. Really nice people the interview was competency based and questions about my background. Lack of communication on final stage. I have been out of the town for 5 days and by returning I found an email saying that they want to offer me the role but they cannot contact me at my mobile as they probably have the wrong number (weird as they invited me to the interview by phone) Anyway I left two messages to the reception, nobody came back to me.

    Interview Questions


  9. Helpful (1)  

    Receptionist Interview

    Anonymous Employee in Stoke-on-Trent, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Grosvenor Casinos (Stoke-on-Trent, England (UK)) in October 2014.

    Interview

    It was easy enough, I got told by a friend they were hiring then rang up and got offered an interview. Questions were fairly easy and simple, nothing too tricky. Got a phone call about a week later and was offered the job. Started off Poker dealing then got an internal job reference to reception.

    Interview Questions

    • Describe a time when you have dealt with a difficult customer and how did you handle it?   Answer Question

  10.  

    Receptionist Interview

    Anonymous Employee in Cardiff, Wales (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Grosvenor Casinos (Cardiff, Wales (UK)) in June 2015.

    Interview

    Completed an online application, they phoned one week later to invite me for an interview. Completed a 30 minute competency based interview with the line manager on a 1-1 basis

    Interview Questions

    • Can you tell us about a time where you encountered a challenging customer? What was your course of action?   Answer Question

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