Emirates Interview Question: Guest found a hair on the foo... | Glassdoor

Interview Question

Restaurant Food and Beverage Supervisor Interview Dubai (United Arab Emirates)

Guest found a hair on the food what will you do?

behavioral, leadership

Interview Answer

3 Answers


Approach the guest and learn , empathize , apologize ,respond, as fast as possible and highlight to the chef and F&B manager.

Interview Candidate on Jun 14, 2012

This is disgusting

Anonymous on Jul 5, 2015

Approach the guest and apologize and make sure that letting guests feel that we are really taking care about them and food safety as well. And in the same time,during the conversation is going on try to fix the problem by offering new dish for the guest.. And the important thing is we have to create an environment where that guest can be absolutely satisfy.

Anonymous on Sep 4, 2015

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