Emirates Interview Question: Guest found a hair on the foo... | Glassdoor

Interview Question

Restaurant Food and Beverage Supervisor Interview Dubai (United Arab Emirates)

Guest found a hair on the food what will you do?

Tags:
behavioral, leadership
Answer

Interview Answer

3 Answers

2

Approach the guest and learn , empathize , apologize ,respond, as fast as possible and highlight to the chef and F&B manager.

Interview Candidate on Jun 14, 2012
1

This is disgusting

Anonymous on Jul 5, 2015
1

Approach the guest and apologize and make sure that letting guests feel that we are really taking care about them and food safety as well. And in the same time,during the conversation is going on try to fix the problem by offering new dish for the guest.. And the important thing is we have to create an environment where that guest can be absolutely satisfy.

Anonymous on Sep 4, 2015

Add Answers or Comments

To comment on this, Sign In or Sign Up.