H E B Customer Service Associate Interview Questions | Glassdoor

H E B Customer Service Associate Interview Questions

Interviews at H E B

17 Interview Reviews

Experience

Experience
64%
18%
18%

Getting an Interview

Getting an Interview
76%
8%
8%
8

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy

 

Customer Service Associate Interview

Anonymous Employee in New York, NY
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at H E B (New York, NY) in August 2016.

Interview

I applied online and received a phone call to schedule an interview about 2 weeks later. I had a second interview a week later where the manager offered the position.

Interview Questions

Other Interview Reviews for H E B

  1. Helpful (3)  

    Customer Service Associate Interview

    Anonymous Employee in Pearland, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at H E B (Pearland, TX) in March 2017.

    Interview

    Very easy group interview you first introduce yourself and then the next person goes then when introductions are over the interviewers separate you into teams and either makes you do a chant, rap, or skit of your choice and as everyone is finished the interview is over.

    Interview Questions

    • What position did you choose? Why did you choose that position?   Answer Question
    • What do you do in your spare time?   Answer Question
    • What is your previous work experience. If you do not have any what have you done at school or at home?   Answer Question
    • What job do you not want at HEB?   Answer Question
    • Explain a time when you encountered great customer service?   Answer Question

  2.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    It was a 3 part interview. The first one was a group interview. the second one was a one on one interview. and the third one was an interview with the general manager

    Interview Questions

  3.  

    Customer Service Associate Interview

    Anonymous Employee in College Station, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at H E B (College Station, TX) in May 2018.

    Interview

    I applied online and was contacted about 30 days after I submitted my application. I had a 3 question phone interview and they asked me if I could participate in the group interview the following day.

    Interview Questions


  4.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in San Antonio, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at H E B (San Antonio, TX) in July 2018.

    Interview

    I like to review companies before I agree to interview with them. Glassdoor is blurring out all the information unless I submit this so I can't really give an accurate assessment at this time. I suppose I could look elsewhere?

    Interview Questions

    • What's a difficult situation you've encountered and how did you handle it?   1 Answer

  5. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at H E B.

    Interview

    I was called for an interview about two weeks after my initial application. We were placed with three managers, The head customer service manager, her assistant manager, and the assistant store manager. He's literally the person who runs the entire store. There was about eight people in the initial group interview including myself. We had to draw name tags, sell a HEB brand product, and play a team game, which I hear varies from store to store. Then you are called in for a private interview with the manager you will be under ie: if I had wanted to work in grocery instead of customer service the grocery manager would be my second interviewer.

    Interview Questions

    • How did you handle a time when a customer was angry with you?   Answer Question

    Negotiation

    My job was basically the lowest in the store. And you got paid lowest in the store as well. I received 7.50 an hour and in this position you cannot negotiate. It's set prices. I believe as a cashier or other partner you may be able to. But their hourly rates are competitive in higher positions.


  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Corpus Christi, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 10+ months. I interviewed at H E B (Corpus Christi, TX) in May 2012.

    Interview

    Asking the questions, tell about my life and career goals,

    Interview Questions


  7. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in New Braunfels, TX
    No Offer
    Negative Experience
    Difficult Interview

    Interview

    I applied online for the customer service position. I did not receive a call or any contact for an interview other than an email stating that my application would not be moving forward.

  8. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at H E B (San Antonio, TX) in May 2012.

    Interview

    It was very simple. I got a call from a manager and was interviewed by him. He asked me questions off of this sheet. Some of the questions were what did you like/dislike about your last job, why do you want to work at HEB, what can you bring to HEB. Then I had to look at some pictures and say what was wrong in each picture. I didn't get because they didn't want to hire anyone temporarily, which is what I was going for.

    Interview Questions


  9. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took a week. I interviewed at H E B (Houston, TX) in September 2010.

    Interview

    panel interviews, then one on one interviews with behavioral questions. the interview process was pretty easy as long as you talked a lot and had charisma. they tend to select enthusiastic people who liked to talk a lot, so make sure you are not shy.

    Interview Questions


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