H&M Sales Associate Interview Questions | Glassdoor

H&M Sales Associate Interview Questions

Updated May 17, 2017
105 Interview Reviews

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Sales Associate Interview

Anonymous Employee in Strongsville, OH
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at H&M (Strongsville, OH).

Interview

This is a very wham, bam, thank you ma'am interview. It's absolutely typical of most entry level interviews with very few intentionally confusing or jarring questions. If you google typical interview questions and answers, you'll see most of what they are asking.

Interview Questions

  • What is your biggest weakness?   2 Answers

Other Interview Reviews for H&M

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at H&M (New York, NY) in May 2017.

    Interview

    It was very interesting. The first interview was a group interview with 4 other people and the manager just asked us basic questions. After answering she told us to go around the store to write down anything interesting we notice. After that she told us to look forward to an email. The interview was about 30-45 minutes long and I got a second interview at another location where they tested us with brainstoriming and team work games. I didnt get in but that was hectic.

    Interview Questions

    • Q: Describe a time where you had a difficult customer and how did you help him/her.   Answer Question

  2. Helpful (1)  

    Sales Associate Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 2 weeks. I interviewed at H&M.

    Interview

    2 interviews over 2 weeks e.g. Why do you think you would be a good fit and what is your experience with sales in fast fashion? Customer service challenge you faced and how you solved them?

    Interview Questions

    • Why do you think you would be a good fit and what is your experience with sales in fast fashion   Answer Question
    • Customer service challenge you faced and how you solved them   Answer Question
    • What is your fashion style and do you shop at H&M?   Answer Question

  3. Helpful (10)  

    Sales Associate Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Negative Experience

    Interview

    The hiring process was expedited since I was referred by an employee. The interviewer asked me questions regarding my customer service skills and previous sales experience. I was notified that I received the job 2 days after my walk in interview.

    Interview Questions

    • If a customer is upset and trying to return an item but has no receipt, how would you handle the situation?   Answer Question

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (2)  

    Sales Associate Interview

    Anonymous Employee in Boise, ID
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at H&M (Boise, ID).

    Interview

    Applied online, waited a week and didn't hear back. Called the store I applied for and had an on the spot phone interview with the store manager. Set up a on site interview for the following week. First interview I answered questions regarding my previous retail experience and personal values. Second interview I answered the same questions with a different person and at the end i was offered the position.

    Interview Questions

    • What are your values?   1 Answer
    • Do you believe in being straight forward?   1 Answer
    • Why do you want to work for us?   1 Answer

  6. Helpful (2)  

    Sales Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at H&M in November 2016.

    Interview

    I was actually interviewed over the phone (about 30 minutes) by the Store Manager. She was sweet and we hit it off. A day later i was asked to come in for the interview in person. We had fun, we talked, for easy going interview. I was then contacted about 3 days later for a 2nd interview. She informed me that ususally the 2nd interview is to be with the the manager but since she had conducted all my interviews this was a formality and offered me the job.

    Interview Questions

    Negotiation

    Its an easy going environment. So relax have fun. Be professional but its a regail job with a great atmosphere so incorporate that and you'll be golden.


  7. Helpful (1)  

    Sales Associate Interview

    Anonymous Employee in Wellington, FL
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at H&M (Wellington, FL).

    Interview

    The supervisor called me for a phone interview out of the blue without emailing me what time would be best, later get called in to do an at store interview. There was probably 7 people in the interview (new store). It went hysterically. We were building from toy blocks of who can build the highest the fastest. We were garment folding and placing garments on a rack neatly and as fast as possible. Pretty sure this doesn't happen in ever H&M interview, but because we were a group and applied to a new store opening, they wanted to make it interesting.

    Interview Questions

    • What's your favorite Disney movie? Why should we hire you? What will you bring to H&M? What did you do when a customer acts out?   Answer Question

  8.  

    Sales Associate Interview

    Anonymous Employee in San Ysidro, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at H&M (San Ysidro, CA) in June 2016.

    Interview

    It was a long process, consisted in 3-4 interviews. I first applied online and took my resume into the store. After that I was contacted for an over the phone interview. After that, I was asked to come in two more times, and on the third time I was offered a job.

    Interview Questions

    • Why did you choose to apply to H&M?   1 Answer

  9.  

    Sales Associate Interview

    Anonymous Employee in Albuquerque, NM
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at H&M (Albuquerque, NM) in May 2016.

    Interview

    I had two interviews a phone interview just make sure that I care about fashion and then an interview at the store with two department managers they just wanted to see who I was and if I would fit in with the team. Basic interview questions: what do you do for fun? What are your strengths/weaknesses?. etc.

    Interview Questions


  10. Helpful (6)  

    Sales Associate Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at H&M (New York, NY) in January 2016.

    Interview

    Applied to about 4 different locations (this helps because I got a call back from 2) first contact was a telephone interview about 2 weeks after applying, pre screen asked why I chose tha company brief work history how I would handle conflict with coworkers. Got told on the spot to Come in next day for face to face, the face to face was a group interview basically same questions as telephone interview just more in depth about how you handled issues with customers and what you contributed to your last company if you made any suggestions that helped them grow. Got a call the next day for another group interview consisting of hands on group work... (Dress comfy). Got a call 1 1/2 weeks later but was told over the phone that I was hired and to bring all neccessary documents. At that point they asked how you felt about the interview process discuss your pay and availability and give you your employee hand book. Overall it was very refreshing to be apart of an interview process that truly want you to be your self be friendly talkative and open minded you will defiantly get the job because these are their core values and if that is not that type of person you naturally are than I'm sure they will see right through you good luck

    Interview Questions

    • Name a time you had to be creative due to lack of resources or name a time you had to multitask .. What was the result?   1 Answer

    Negotiation

    During the first contact through phone screening they ask what you expect to be paid (go off your experience) and mean what you say because that is the amount they will discuss with you during the final interview / hiring process


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