H&M Sales Associate Interview Questions | Glassdoor

H&M Sales Associate Interview Questions

Updated Mar 3, 2017
97 Interview Reviews

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Helpful (6)  

Sales Associate Interview

Anonymous Employee in New York, NY
Accepted Offer
Negative Experience

Interview

The hiring process was expedited since I was referred by an employee. The interviewer asked me questions regarding my customer service skills and previous sales experience. I was notified that I received the job 2 days after my walk in interview.

Interview Questions

  • If a customer is upset and trying to return an item but has no receipt, how would you handle the situation?   Answer Question

Other Interview Reviews for H&M

  1. Helpful (2)  

    Sales Associate Interview

    Anonymous Employee in Boise, ID
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at H&M (Boise, ID).

    Interview

    Applied online, waited a week and didn't hear back. Called the store I applied for and had an on the spot phone interview with the store manager. Set up a on site interview for the following week. First interview I answered questions regarding my previous retail experience and personal values. Second interview I answered the same questions with a different person and at the end i was offered the position.

    Interview Questions

    • What are your values?   1 Answer
    • Do you believe in being straight forward?   1 Answer
    • Why do you want to work for us?   1 Answer
  2. Helpful (1)  

    Sales Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at H&M in November 2016.

    Interview

    I was actually interviewed over the phone (about 30 minutes) by the Store Manager. She was sweet and we hit it off. A day later i was asked to come in for the interview in person. We had fun, we talked, for easy going interview. I was then contacted about 3 days later for a 2nd interview. She informed me that ususally the 2nd interview is to be with the the manager but since she had conducted all my interviews this was a formality and offered me the job.

    Interview Questions

    Negotiation

    Its an easy going environment. So relax have fun. Be professional but its a regail job with a great atmosphere so incorporate that and you'll be golden.

  3.  

    Sales Associate Interview

    Anonymous Employee in Wellington, FL
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at H&M (Wellington, FL).

    Interview

    The supervisor called me for a phone interview out of the blue without emailing me what time would be best, later get called in to do an at store interview. There was probably 7 people in the interview (new store). It went hysterically. We were building from toy blocks of who can build the highest the fastest. We were garment folding and placing garments on a rack neatly and as fast as possible. Pretty sure this doesn't happen in ever H&M interview, but because we were a group and applied to a new store opening, they wanted to make it interesting.

    Interview Questions

    • What's your favorite Disney movie? Why should we hire you? What will you bring to H&M? What did you do when a customer acts out?   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Sales Associate Interview

    Anonymous Employee in Albuquerque, NM
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at H&M (Albuquerque, NM) in May 2016.

    Interview

    I had two interviews a phone interview just make sure that I care about fashion and then an interview at the store with two department managers they just wanted to see who I was and if I would fit in with the team. Basic interview questions: what do you do for fun? What are your strengths/weaknesses?. etc.

    Interview Questions

  6. Helpful (5)  

    Sales Associate Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at H&M (New York, NY) in January 2016.

    Interview

    Applied to about 4 different locations (this helps because I got a call back from 2) first contact was a telephone interview about 2 weeks after applying, pre screen asked why I chose tha company brief work history how I would handle conflict with coworkers. Got told on the spot to Come in next day for face to face, the face to face was a group interview basically same questions as telephone interview just more in depth about how you handled issues with customers and what you contributed to your last company if you made any suggestions that helped them grow. Got a call the next day for another group interview consisting of hands on group work... (Dress comfy). Got a call 1 1/2 weeks later but was told over the phone that I was hired and to bring all neccessary documents. At that point they asked how you felt about the interview process discuss your pay and availability and give you your employee hand book. Overall it was very refreshing to be apart of an interview process that truly want you to be your self be friendly talkative and open minded you will defiantly get the job because these are their core values and if that is not that type of person you naturally are than I'm sure they will see right through you good luck

    Interview Questions

    • Name a time you had to be creative due to lack of resources or name a time you had to multitask .. What was the result?   1 Answer

    Negotiation

    During the first contact through phone screening they ask what you expect to be paid (go off your experience) and mean what you say because that is the amount they will discuss with you during the final interview / hiring process

  7.  

    Sales Associate Interview

    Anonymous Employee in Chandler, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at H&M (Chandler, AZ) in September 2015.

    Interview

    it was a group interview with the manager and an H&M recruiter, they asked basic interview questions. make sure to listen to others responses and to add to and incorporate their answers into yours. make sure you know and do your research about the company and their values.

    Interview Questions

    • why do you want to work for H&M?
      how do you do with a fast paced work environment?
      How do deal with a coworker who isn't pulling their weight?  
      1 Answer
  8.  

    Sales Associate Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at H&M (Philadelphia, PA) in August 2015.

    Interview

    Phone interview followed by group interview followed by final one on one interview/training same day. For my personal group interview I was the only group member to actually show up.

    Interview Questions

    • Name one time when you were faced with a situation in which you had to handle a difficult situation at your workplace.   Answer Question
  9. Helpful (6)  

    Sales Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at H&M.

    Interview

    Nothing too elaborate. The usual questions were asked. The interview was held in the surrounding area outside of the store. The interviewer was a friendly person and did not ask too many questions other than the basic stuff such as why do you want to work here and do you have any previous experience that may help you excel at this job

    Interview Questions

  10.  

    Sales Associate Interview

    Anonymous Employee in Lafayette, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at H&M (Lafayette, IN) in June 2015.

    Interview

    Applied online, received a phone call about a week and a half later which was eventually a phone interview. They called back a couple days later to offer me an in person interview with the regional and store managers. Later called a couple days later to offer me position, but had to wait a full month before first day of work.

    Interview Questions

    • Explain a situation where you had to deal with an angry customer at past work experiences.   Answer Question
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