HSBC Holdings Customer Service Representative Interview Questions | Glassdoor

HSBC Holdings Customer Service Representative Interview Questions

Interviews at HSBC Holdings

97 Interview Reviews

Experience

Experience
60%
29%
11%

Getting an Interview

Getting an Interview
74%
14%
9%
1
1
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy

Helpful (15)  

Customer Service Representative Interview

Anonymous Interview Candidate
No Offer
Negative Experience
Average Interview

Application

I applied online. I interviewed at HSBC Holdings in May 2017.

Interview

This is the first time in history that I had to cut off an interview. The first. I applied to a position a few months ago in Feb. Didn't hear back. Got a call from a recruiter a few months later asking if I was still interested in the position. Said they were hiring for multiple locations for the NYC area. I told her I was still interested. She then emailed me an assessment to complete and I did.

After I passed the assessment, she did the initial phone screening. Of course, she asked about my availability & I countered by asking her which locations were hiring and what the hours would be. This is where things got crazy. She actually had to hang up the phone and google locations. She seemed COMPLETELY lost and the whole thing sounded extremely sketchy.

The final straw: She calls back and we settle on a branch. We then start to discuss my work history. She asked if I can supply my w2's, paystubs from current and previous employers. I told her that I wouldn't feel comfortable supplying that, as that is way too personal, but I'd be happy to supply her with references. She kept pushing for the W2's and paystubs. I told her that I'd call her back and hung up the phone. Yes, this whole thing is a real story.

I questioned whether this woman really work for HSBC. I looked her up, and it seems that they've just outsourced their HR department. Either way this was the worst interview experience I've had thus far. Never again.

Interview Questions

Other Interview Reviews for HSBC Holdings

  1. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Miami Beach, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at HSBC Holdings (Miami Beach, FL) in June 2015.

    Interview

    2 month process that starts out with a phone screening and then finally leads to an in person interview with branch manager. Take almost a month to hear back with an offer after final interview.

    Interview Questions

    • What skills do you have that will help in this position?   1 Answer

  2. Helpful (18)  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at HSBC Holdings (New York, NY) in June 2016.

    Interview

    The interview process was smooth, First they call you by phone then if you pass the phone interview they'll setup a face to face with you a day or two later. After the face to face interview they'll call back giving you a job offer if you pass their background check.

    Interview Questions

  3. Create your profile to get personalized information

  4. Helpful (19)  

    Customer Service Representative Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at HSBC Holdings (Los Angeles, CA) in September 2016.

    Interview

    phone call interview first, then manager and branch manager.Surrounded by extremely high-quality talent, which is a great environment for personal development. Talent development processes are robust and rigorously tracked.

    Career progress is well understood.

    Internal mobility program affords great exposure across products and geographies.

    Interview Questions


  5. Helpful (18)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Beverly Hills, CA
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at HSBC Holdings (Beverly Hills, CA) in December 2016.

    Interview

    It's very good. And the person interviewed me are very nice. and we have been talking for over one hour and a half, and I did not even notice it has been that long.

    Interview Questions

    • Why do you wanna work in the financial industry?   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at HSBC Holdings (New York, NY).

    Interview

    The interview process was way too long for my liking. Coming from another bank that hired me to start in a week while they do the background check while I start training, this process took forever. Over a month and the people conducting the background check weren't doing their job because they asked for me to gather all the proof myself.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sheffield, OH
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at HSBC Holdings (Sheffield, OH) in August 2017.

    Interview

    interview process took forever around 2 months then the questions and assessment i think didn't really reflect if you would be good at the job or not. just centred around time management.

    Interview Questions

    • name a time and place type questions   1 Answer

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Miami, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at HSBC Holdings (Miami, FL) in May 2017.

    Interview

    Online assessment, phone interview and in person
    -Everyone was super nice in the interview process, questions about my resume and the transferable skills I could provide. Hiring process involved a drug test and background check.

    Interview Questions

  9. Helpful (10)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 5 weeks. I interviewed at HSBC Holdings.

    Interview

    Applied online, then phone interview where they ask you a few questions (prepare for them), then interview at the branch with two managers (study the company and be prepared). Next is background check.

    Interview Questions


  10. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at HSBC Holdings (Seattle, WA).

    Interview

    Overall it is nice experience. First I got the call from HR , then they scheduled a 1-1 interview. I was interviewed by the branch manager directly, and it is about basic behavior questions such as why you would choose HSBC, any experience with difficult clients etc. He also introduced about the company missions and culture.

    Interview Questions

    • it is about basic behavior questions such as why you would choose HSBC, any experience with difficult clients etc.   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.