LabCorp Interview Question: Has a patient ever caused you... | Glassdoor

Interview Question

Patient Services Technician Specialist Interview San Leandro, CA

Has a patient ever caused you stress and how did you handle

  it? (Something like this)

Interview Answer

1 Answer


- I gave an example from personal experience where a very large and intimidating patient was upset with me for being an extern. He looked at me, told me I had one shot and if I miss, well he looked like he'd kill me. I missed but I explained how I calmly took it, smiled, apologized and brought a supervisor over to assist them. Not the best example but it's all about showcasing your customer service.

Interview Candidate on Dec 25, 2013

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