Xerox Interview Question: Have you ever had to deal wit... | Glassdoor

Interview Question

Customer Service Representative (Brother International Chat/Email Representative ) Interview Memphis, TN

Have you ever had to deal with a customer who was already

  upset by the time they spoke with you?

Interview Answer

1 Answer


Yes. Empathize, don't sympathize. "I understand how frustrating that must be. I would feel the same way....let's see what we can do about that for you"

Interview Candidate on Sep 16, 2015

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