Interview Question

QA Lead Interview

-Chicago, IL

The SAVO Group

Have you had a defect that was found by a customer that should have been caught during the testing phase? If so, how did you handle the escaped defect.

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Interview Answer

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I followed up with the customer and asked how they discovered the defect. I then determined what part of the troubleshooting process we missed that would have revealed the defect to us.

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