HelloFresh Customer Service Representative Interview Questions

Updated Jul 21, 2021

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Interviews at HelloFresh

Experience
Positive38%
Negative25%
Neutral38%
Getting an Interview
Applied online71%
Staffing Agency29%
Difficulty
2.1
Average
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HelloFresh

Anonymous Employee in London, England

Accepted Offer
Positive Experience
Easy Interview
Application

I applied online. The process took 2 days. I interviewed at HelloFresh (London, England) in Mar 2021

Interview

It was an online meeting, they would require you to schedule a meeting if they liked your CV and shortlist as a interview candidate. It’s the same experience as face to face interview but on the screen. The employer would ask you questions

Interview Questions
  • What do you know about this company?
    Answer Question
1 person found this interview helpful

HelloFresh

Anonymous Interview Candidate

Declined Offer
Neutral Experience
Easy Interview
Application

I interviewed at HelloFresh

Interview

The interview process was not very different from any other interview process. After submitting a CV and motivation letter I was invited to come for an interview. The questions were fine

Interview Questions
  • Why Customer Service at HelloFresh?
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Staying Healthy

20d

a 

Tax Manager

I stepped on the scale I’m 5’2” and 136 lbs . Heaviest I have been but looks wise mostly carrying this in my thighs : lower body. I downloaded the peloton app, will start HelloFresh again, will make sure I hit my daily cardio goals. I am going to limit drinking alcohol and eating processed foods. I’ll take other suggestions:)

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HelloFresh

Anonymous Interview Candidate in Toronto, ON

No Offer
Negative Experience
Easy Interview
Application

I applied online. The process took 3 weeks. I interviewed at HelloFresh (Toronto, ON) in Jan 2018

Interview

I applied late December and then heard back a few weeks later. Had a phone call with HR, then an in-person interview with someone from HR and Customer Service. They seemed friendly enough. But some of the questions seemed designed to trick you, which seems counter-intuitive if you want to hire people. They asked what I knew about the competitors, so I told them I didn't know much because I hadn't had a chance to use the service and they implied that if I'd actually googled the company, I would have seen the ads. Of course I googled them, I went for an interview! They also seemed unimpressed that I wasn't a master chef. Then I spoke to someone more senior who seemed very cold. I tried to have a bit of a human conversation but she just fired questions at me none stop. Most of which amounted to the same thing: what are you passionate about / what gets you out of bed in the morning / what motivates you. Anyway, they said they'd let me know in a few days. A week later, I hadn't heard back. So I reached out to the HR rep who completely ignored me. I find this company incredibly unprofessional. It's common courtesy to at least send a generic "we went with someone else" email when you've got to the final round of interviews.

Interview Questions
3 people found this interview helpful

HelloFresh

Anonymous Interview Candidate in Toronto, ON

No Offer
Neutral Experience
Easy Interview
Application

I applied online. The process took 2 weeks. I interviewed at HelloFresh (Toronto, ON) in Sep 2017

Interview

Phone interview followed by and in person interview. In person interview involved a test of ability to use ZenDesk to answer customer inquiries. As well, emphasis was put on the ability to respond to customers with courtesy and patience.

Interview Questions
  • What do you look for in a manager?
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HelloFresh

Anonymous Employee in Newark, NJ

Accepted Offer
Positive Experience
Average Interview
Application

I applied through a staffing agency. I interviewed at HelloFresh (Newark, NJ) in Oct 2016

Interview

The interview was short and customer service based. We spoke about my background and skills. The best advice is to know about the company prior to interviewing and be upbeat with positive energy

Interview Questions
  • What do you know about HelloFresh ?
3 people found this interview helpful

HelloFresh

Anonymous Employee in Newark, NJ

Accepted Offer
Negative Experience
Average Interview
Application

I applied through a staffing agency. The process took 1 day. I interviewed at HelloFresh (Newark, NJ)

Interview

Brief interview about your self and work experince. You will also be asked to write a brief email responding to a customers complaint regarding a rotten tomatoe in their box of food delivered as part of the customers weekly subscription.

Interview Questions
  • How would you deal with an angry customer who did receive their package lost in shipment.
5 people found this interview helpful

HelloFresh

Anonymous Employee in Newark, NJ

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 3 days. I interviewed at HelloFresh (Newark, NJ) in May 2016

Interview

The interview process was pretty quick and casual. It seemed generalized. The hiring manager seemed very down to earth but not at all passionate about the company and its mission

Interview Questions
  • Why do you want to work for our company?
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HelloFresh

Anonymous Employee in London, England

Accepted Offer
Neutral Experience
Easy Interview
Application

I applied online. The process took 4 days. I interviewed at HelloFresh (London, England) in Dec 2015

Interview

I applied online and then i was called in and interviewed by 2 customer services managers individually. It was very quick and straight to the point about the role and what they were looking for.

Interview Questions
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