Hertz Assistant Branch Manager Interview Questions | Glassdoor

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Hertz Assistant Branch Manager Interview Questions

Updated Oct 28, 2017
7 Interview Reviews

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Assistant Branch Manager Interview

Anonymous Interview Candidate
No Offer
Positive Experience
Average Interview

Application

The process took 5+ weeks. I interviewed at Hertz.

Interview

I only had one interview with this company. Their culture is based on results achievement and team work. You need to be organized to work here. Attitude is important as they look for committed employees

Interview Questions

Other Interview Reviews for Hertz

  1.  

    Assistant Branch Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Hertz in January 2014.

    Interview

    very good interview, went over salary, bonuses and comissions..

    Interview Questions


  2.  

    Assist Branch Manager Interview

    Anonymous Employee in Lynbrook, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Hertz (Lynbrook, NY) in October 2012.

    Interview

    Interview with Branch Manager and then Area Manager and then General Manager

  3.  

    Assistant Branch Manager Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Hertz (Chicago, IL) in September 2012.

    Interview

    was pretty quick got a call within a week asking to accept the position. AM is really nice and was through about what the job consisted of. No gimmicks.

    Interview Questions


  4.  

    Assistant Branch Manager Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Hertz (Tampa, FL) in May 2012.

    Interview

    Long process due to background checks. Interview, then 1
    month later offered the position

    Interview Questions

    • None are really difficult, just be honest, energetic, and have a magnetic personality   1 Answer

    Negotiation

    Not able to negotiate, pay rates are standard across the board


  5.  

    Assistant Branch Manager Interview

    Anonymous Interview Candidate in Austin, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    The process took 3 weeks. I interviewed at Hertz (Austin, TX) in February 2012.

    Interview

    I submitted my application and received a phone screen call a week later. It was a short interview over the phone to see if you're interested and if you're a suitable to move onto the first one on one interview. 1st round of interview with branch manager then area manager then HR called to offer the job.

    Interview Questions

    • Give me a situation where you had to deal with a difficult customer and how did you handle it?   1 Answer

    Reasons for Declining

    I applied and interviewed for the Assistand Branch Manager position. They extended the job offer to me then called back to offer me a different position (lower) after I had already accepted their offer! Area Manager was very shady...


  6.  

    Assistant Branch Manager Interview

    Anonymous Employee in Rockville, MD
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 4 days. I interviewed at Hertz (Rockville, MD) in October 2011.

    Interview

    I first had a telephone interview with the recruiter at the company's headquarter in New Jersey. He saisd the interview went fine, and we agreed to set- up a face to face interwiew with the General Manager couple of days later at 9:00. When I asked him if he has any advise for me before this face to face interview, he said to make sure I emplasize on my sales skills. Normally, the job interview is conducted by the Area Manager(I learned this later after being hired), but there were none ( as usual).
    On the day of the interview, I came as expected at 9:00. I first met with a management trainee, introduced myself, and told him I had a job interview appointment with the Genaral Manager( this General Manager was asked to step down few months later) . This is a very common practice at Hertz regardless of your position and often with no explanation, hence the volatility of the company). I waited one hour for the Manager to come out, greet me, then take me to his office. The interview took at least 45 minutes. I answered all the questions to the best of my abilities. I got excited to work there based on the story he told me about himself, how great the company was, how quick and easy it is for a hardworking employee to advance,etc. He also went over the bonus program which I discovered later was a joke. Based on the outcome of the interview, I was almost sure I would get the job. Sure enough, three days later I received a call and an email from the recruiter that I was offered the job which I accepted.
    They sent me for a one week shadowning at another location somewhere in Virginia. Hertz is always understaff because of the high rate of turnover. So, the trainer did not have time to teach me. He kept saying " this is just a shadwing, dont worry, when you get back to your assigned location your immediate manager will go over everything with you"( I found out later that this was a lie). After my one week shadowing, when I finally went to my location I was told that my manager was on family emergency leave and will be back by the end of the week. We were Monday, so this meant Friday. She called on that Friday saying that she will not be in until the following Monday. We started the training that following Monday. A week later, my Area Manager told me my manager was let go(fired) and another manager should be coming to train me in about three weeks. In the meantime, I was left on my own at the mercy of helps from collegues over the phone from other stores. The question I kept asking myself was this: Why could the General Manager help me in the meantime? Customers would get impatient and angry, some would yell, others would simply walk out to Enterprise across the street. What even shocked me was that before the end of that same week, I called one of our busy location and asked for help from the manager but was told he was fired too.
    I would run like a fool in all places to vacum the cars, pick up the phone which rings off the hook(they expect you to pick the phone whithin three rings), customers returning their rentals would line up while others you booked the day before are waiting to be be served. And this was during winter time too so most cars needed to be washed. If you dont wash the car and clean to the gold customer's satisfaction you will get yelled at and/or fired. Customers would gets angry and complain. Long story short, I am not trying to denigrate the company, but I want you to take these factors into consideration when applying for a job at Hertz. It is a job if you need one, but not a career for sure. I quitted three months ago, and every single person I knew during the six months I was there quitted because of the same exact experience. Think about it: What is the point of training as manager only to find out that a block down the road you will get fired and start looking again but this time worse off. By the way in order t oadvance you have to sell the insurance proctection plan to the customers and meet certain quotas every month. You are required to tell the customer the plan is not mandatory, but you(the employee) better make sure the customer buys it, otherwise you will be given two written notices, the third of wich means termination.

    Interview Questions

    • Tell me a time you dealt with a difficult customer and how did you handle the situation?   1 Answer
    • Have you worked in an environment where you advancement was based on quotas and goals setting? what did you do to reach your goals.   Answer Question

    Negotiation

    There is no negotiation.


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