Highmark Customer Service Interview Questions | Glassdoor

Highmark Customer Service Interview Questions

3 Interview Reviews

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Getting an Interview
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Helpful (1)  

Customer Service Interview

Anonymous Employee in Parkersburg, WV
Accepted Offer
Positive Experience
Easy Interview

Application

The process took 1 day. I interviewed at Highmark (Parkersburg, WV) in December 2011.

Interview

You apply online, setup a testing date that's available (have to check everyday for testing dates that are available), go in for testing (skills, typing, personality, etc) you'll be in a testing class with ~20 people. If you pass the test, you get setup with an interview. Go interview, and if they want to hire you, they'll call you within their specified time frame. Very professional through and through.

Interview Questions

Negotiation

No negotiations.

Other Interview Reviews for Highmark

  1. Helpful (2)  

    Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 1 day. I interviewed at Highmark in May 2011.

    Interview

    I was told that I should be prepared for an online assessment, an interview, and a drug test. When I got there I was asked to take an online test that gave me a bunch of different scenarios I had to say how I would handle them. There were a lot of other people in the room. After I was done, a woman asked for my name and entered it into a computer and told me I didn't get the position.

    Interview Questions

    • How would you handle an irate customer if you were a waiter?   Answer Question

  2. Helpful (1)  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Highmark in March 2007.

    Interview

    Pretty simple. High turnover so the standards are dropping.

    Interview Questions

    Negotiation

    There was no negotiation phase.


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