Hilton Front Desk Agent Interview Questions | Glassdoor

Hilton Front Desk Agent Interview Questions

Interviews at Hilton

47 Interview Reviews

Experience

Experience
72%
17%
11%

Getting an Interview

Getting an Interview
65%
23%
7%
5

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy

 

Front Desk Agent Interview

Anonymous Employee in Dallas, TX
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at Hilton (Dallas, TX).

Interview

I applied online, and also dropped my resume off in person to put a face to the application. I was sat down and given a brief 15-20 minute interview. Most of the questions were behavioral based.

Interview Questions

Other Interview Reviews for Hilton

  1. Helpful (1)  

    Front Desk Agent Interview

    Anonymous Employee in Hattiesburg, MS
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Hilton (Hattiesburg, MS) in July 2017.

    Interview

    Smooth and straight forward interview. The interviewer, the assistant general manager, was straight forward and honest about pay, benefits, and expectations. Great experience overall and I would definitely recommended the Hilton for employment.

    Interview Questions

    • How do you handle angry guests?   1 Answer

  2. Helpful (1)  

    Front Desk Agent Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Hilton (San Francisco, CA) in June 2018.

    Interview

    Application process includes recording a video of yourself in which you answer three questions similar to interview questions. After you put an application in, someone from corporate calls to brief you about the position along with an interview. Then you have an interview with the hiring manager at the property you applied for.

    Interview Questions

  3.  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    The process took 3 weeks. I interviewed at Hilton in June 2018.

    Interview

    There was a brief phone interview. We then scheduled an in person interview. I interviewed with two individuals separately. They said they would give me a call in the next week either way. I NEVER heard back from them.

    Interview Questions

    • Tell me about a time you had to deal with a difficult customer.   Answer Question

  4.  

    Front Desk Agent Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took a week. I interviewed at Hilton (San Antonio, TX) in February 2017.

    Interview

    short, sweet, and to the point. it was mainly about how my other job was. How i handle gossip in the work place. But it was less than 3 minutes. Like super duper quick!

    Interview Questions


  5.  

    Front Desk Agent Interview

    Anonymous Employee in Virginia Beach, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Hilton (Virginia Beach, VA) in April 2015.

    Interview

    The interview process was short. I applied in person and waited for a phone call from the manager. I interviewed first with an assistant then was referred to the General manager for a final interview and it went well.

    Interview Questions


  6. Helpful (2)  

    Front Desk Agent Interview

    Anonymous Employee in San Diego, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at Hilton (San Diego, CA) in January 2015.

    Interview

    They asked me a plethora of questions and drilled my knowledge in the hotel industry! Examples include: “A guest submits a 9-1-1 alert from their room. You call twice with no answer. What do you do from here?” ... BE SURE TO STUDY!

    Interview Questions

    • Name a time when a guest was extremely dissatisfied with their stay...what happened? What did you do to fix it?   Answer Question
    • What would your old boss say are your attributes?   Answer Question
    • How well do you work under pressure?   Answer Question
    • Why is customer service important? What does it mean to you?   Answer Question
    • You’re checking out a guest and they tell you about their stay. They seem hesitant to go into detail, but you can tell their stay was unsatisfactory. What do you do?   Answer Question
    • Tell me what you know about Hilton?   Answer Question
    • Should we treat a Diamond Member with more respect and attention than a walk-in?   Answer Question
    • What can you bring to the table to acquire regular guests?   Answer Question
    • It’s 8:07 AM and you’ve just ran your arrival report. You notice that Mr. Smith, a Platinum Member, is arriving and it’s his birthday. What do you do?   Answer Question
    • The phone alerts you that a 9-1-1 call is coming from room 555. You call the room twice with no answer. What do you do?   Answer Question

  7.  

    Front Desk Agent Interview

    Anonymous Employee in Santa Ana, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Hilton (Santa Ana, CA) in July 2018.

    Interview

    I met with two different managers and the human resources director. All of them asked me a couple questions about my background and why I was interested in the position.

    Interview Questions

  8.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Longmont, CO
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Hilton (Longmont, CO) in July 2018.

    Interview

    It went very well its one of your new hotel opening the manager that interview me were amazing! O have to say it was one of the best interview I have been in along time

    Interview Questions

    • They asked me what I would do in a lot of situations at the front desk with customers   1 Answer

  9. Helpful (2)  

    Front Desk Agent Interview

    Anonymous Employee in San Diego, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Hilton (San Diego, CA) in February 2017.

    Interview

    I applied online. Received an email to come in for an email a few days later. I got to the hotel and had two interviews with director of front office and then with hotel manager. I got hired on that day. and started working after two weeks

    Interview Questions

    • What image do you have in your mind about hilton   1 Answer
    • what is the role of front desk at hotels   Answer Question
    • if you can write a book about hotel, what would be the subtitles of your first three chapters.   Answer Question

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