Hilton Front Desk Interview Questions | Glassdoor

Hilton Front Desk Interview Questions

Updated Dec 8, 2016
4 Interview Reviews

Interview Experience

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Getting an Interview

Getting an Interview
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Front Desk Interview

Anonymous Interview Candidate in Philadelphia, PA
Declined Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 1 day. I interviewed at Hilton (Philadelphia, PA) in January 2016.

Interview

It was casual and the lady interviewing was really pleasant to speak with. It seems like she enjoys her job at the Hilton. I turned down the offer after getting a job somewhere else more fitting.

Interview Questions

  • How would you go about handling an unhappy customer?   1 Answer

Other Interview Reviews for Hilton

  1.  

    Front Desk Interview

    Anonymous Interview Candidate in Saint Petersburg, FL
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Hilton (Saint Petersburg, FL) in October 2015.

    Interview

    Manager that interviewed me was really nice, calm and friendly. She was asking me basic interview questions, maybe about 5-7 of them, nothing unexpected really. Interview lasted 10 minutes, was a painless process. I interviewed at Hilton Worldwide in Saint Petersburg, Carillon Park. Unfortunately, they didn't have a full-time position available.

    Interview Questions

    • What do you think hospitality means? How do you deal with an angry customer?   Answer Question
  2.  

    Front Desk Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Hilton (New York, NY) in November 2011.

    Interview

    I applied online and was called in two days later for an interview with the hiring manager. I had a brief interview regarding the position I was originally applying for, and she suggested that I would be a good fit for this position. She was super friendly and personal so that calmed made it go well.

    Interview Questions

    • Tell me about a time when things were going wrong at your job, and you were being asked to do something that was beyond your job responsibility?   Answer Question
  3.  

    Front Desk Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Hilton in January 2010.

    Interview

    I was called in for an interview. I came in the next day for the interview, it lasted about 30 minutes, very general questions: what do you think this job is about, what do you see for yourself in the next couple years, what kind of customer service experience do you have, etc. Interviewer was very friendly and courteous, she said she would call me if i got the job, she called the next day and offered me the job.

    Interview Questions

    • If a guest was upset what would you do to make it better?   Answer Question
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