Horizon Air Customer Service Agent Interview Questions | Glassdoor

Horizon Air Customer Service Agent Interview Questions

5 Interview Reviews

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Helpful (1)  

Customer Service Agent Interview

Anonymous Employee
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 4+ weeks. I interviewed at Horizon Air in August 2014.

Interview

Applied online
With Responsive contact and follow up by phone, email and in person with recruiters and station manager

Had phone interview, 1:1 in person interview and group/ panel interview at airport with current employees. Followed by quick phone and email follow up and Final interview at horizon operations

Station manager and all employees very helpful and welcoming
It is obvious they enjoy working here!

Interview Questions

  • Pretty typical background and customer service questions   Answer Question

Other Interview Reviews for Horizon Air

  1. Helpful (3)  

    Customer Services Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Horizon Air.

    Interview

    For outstation interviews, you meet with the station manager and local leadership first. The interview questions were mostly scenario based and expect to be asked general behavioral questions. Questions about working on a team, following policies you don't agree with and making decisions on your own will be asked. Be sure your responses always include specific examples, you will go to the top of the stack with specific examples. After your one on one, they will send you to Seattle to interview with a recruiter. If you get sent to Seattle you have the job, the recruiter just wants to verify you meet company standards.

    Occasionally the company will hold a group interview but only if hiring for multiple positions.

    Interview Questions

    • Describe a situation where a policy was enforced in which you did not agree with. How did you communicate that policy and how did you proceed?   Answer Question

    Negotiation

    None. Take it or leave it.

  2. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Missoula, MT
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Horizon Air (Missoula, MT) in April 2013.

    Interview

    The hiring process consists of 3 interviews: first a phone interview, which is pretty straight forward, they ask you a few simple questions.If you are success they invite you to a group interview at the airport. First they give a presentation and talk about the company and position. Then there is a group interview where they ask a past scenario question and if you are successful they tell you to stay for the one on one interview, which is more in depth, they ask you about your experience and behavioral questions.

    Interview Questions

    • Tell me about a time you disagreed with a new procedure at work.   Answer Question
  3. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Employee in Billings, MT
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Horizon Air (Billings, MT) in October 2010.

    Interview

    First met with the local supervisor and after successfully completing that interview I was sent to Seattle for a secondary interview where the drug test and skills test were administered.

    Interview Questions

    • Give an example of when someone told you to do a job without following the correct procedures and how did you handle that situation.   Answer Question
    • How would you handle a situation where a coworker showed up to work under the influence of drugs or alcohol.   Answer Question

    Negotiation

    none really

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  5. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Horizon Air in July 2015.

    Interview

    Applied on line, got a phone call about a time for a phone interview, got the call and got interviewed over the phone, then the lady told me to go to a one on one interview at the airport, done that and waiting for a final interview coming up soon. Everything so far so good, very nice people to talk and be interviewed by.

    Interview Questions

    • What would you do if you see a co-worker doing something wrong/unsafe in his/her job, what would you tell him/her.   Answer Question
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