House of Fraser Interview Questions in United Kingdom | Glassdoor

House of Fraser Interview Questions in United Kingdom

Updated Jan 7, 2018
351 Interview Reviews

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  1.  

    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 4+ weeks. I interviewed at House of Fraser.

    Interview

    I previously applied for a permanent weekend job and I that was rejected so I applied again for a Christmas temp job. Did the application and online assessment in October and forgot all about it so was shocked to be invited to an interview in late Nov. They have an online booking system which is good but it was only Mondays that I could book-not great. (I didn’t do a video Interview). Anyway went in and did a quick interview (only 3/11 expected people turned up so we didn’t do a group interview). Interviewer was lovely. Was told I’d find out in a week but I did the interview at 3pm Monday and got a call offering me the job 1pm on Tuesday. Oh and she said there’s 3 questions they always ask in interview. she asked me those 3 questions and then just like 2 other random ones like why I study my subjects and what I wanna do after sixth form

    Interview Questions

    • Give an example of a situation where you’ve had to compromise   Answer Question
    • Give an example of a time you’ve had to deal with a difficult person   Answer Question
    • Time you’ve had to improve your performance   Answer Question

  2. Helpful (1)  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at House of Fraser.

    Interview

    The interview process is not difficult, but it is unnecessarily lengthy considering the job role.

    There was an online application, SJ test, video interview, group interview and final one-on-one interview.

    Group interview included ice-breaker activity (telling a story to the group and selection panel based on two randomly allocated cards).

    Also a scenario based activity where you are given customer profiles and budget for christmas gift buying. You have to decide as a group which products you would recommend and why.

    Interview Questions

    • Generic 'tell me about a time you changed your approach to something'   Answer Question
  3.  

    Sales Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience

    Interview

    Group interview
    First do group activity then one to one
    1) when have you had a target
    2) had to influence someone else
    3) experience
    Group task was based on choosing products out of a sheet after talking to a employee in the role of a customer to choose what you would advise them to buy based on info you have gathersd

    Interview Questions


  4. Helpful (1)  

    Sales Advisor Christmas Temp Interview

    Anonymous Interview Candidate in Belfast, Northern Ireland (UK)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at House of Fraser (Belfast, Northern Ireland (UK)) in November 2017.

    Interview

    I applied online and Interviewed in store in Victoria Square Belfast.

    I did't have to go through a video interview but got the group assessment centre straight away. I showed up and there was 7 of us. We got brought into a room where we were split into a group of 4 and a group of 3. We sat down and watched a video on house of fraser and then started the ice breaker. The icre breaker consisted of picking a card which had a celebrity name on it and an Item and you had to create a story using them both. For example: Peter Andre and a tooth brush, Kim Kardashian and a red frying pan, Gordon Ramsy and a vaccuum etc.

    After the ice breaker, each group was given a scenario and a few sheets with different items and prices, inwhich you hhad to choose what you thought was best for the customer to buy within their limit.

    After this process we got called one-by-onne into another room for individual interviews.

    Overall I had a positive experience and if I get a chance I would definately Try to apply again!

    Interview Questions

    • When was a time that you had to compromise with something?   Answer Question
    • When have you influenced/persuaded someone to agree with your point of view?   Answer Question

  5.  

    Customer Advisor Interview

    Anonymous Employee in Wolverhampton, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at House of Fraser (Wolverhampton, England (UK)) in November 2017.

    Interview

    After the online application and assessment tests, there is a video interview including 5 questions about your previous role, problematic customers and questions about yourself.

    After that there is an assessment centre and face-to-face interview in one day. The atmosphere is very friendly, working in a small group everybody has a scenario describing specific customer and their budget and you need to offer him/her products from a range of items illustrated on a piece of paper (including description and price) that will suits their needs. You should justify your decision and write down several questions you would like to ask your client. Then everybody is called in a separate room for the face-to-face interview, but it is more like a chat about yourself, nothing so complicated.

    Interview Questions

    • Tell me about a situation where you influenced somebody. Tell me about experience in university/work where you had to plan something. Tell me how you see yourself in long-term.   Answer Question

  6.  

    Sales Advisor Christmas Temp Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I interviewed at House of Fraser in November 2017.

    Interview

    Online quiz. Then a group interview with a promotional video, Room 101 icebreaker, and a group exercise where you have to suggest items to buy in a roleplay. The idea is to push the customer to go over budget. After that there is a very short one-on-one interview. Looking for flexibility with hours.

    Interview Questions

    • What is the most difficult situation you have had to deal with in the workplace?   Answer Question

  7.  

    Sales Advisor Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at House of Fraser (London, England (UK)) in November 2017.

    Interview

    it was a challenging expeience which i didnt know if i could do but good. It was the best i have been to so far.it was a challenging expeience which i didnt know if i could do but good. It was the best i have been to so far.it was a challenging expeience which i didnt know if i could do but good. It was the best i have been to so far.

    Interview Questions

  8.  

    Sales Advisor Christmas Temp Interview

    Anonymous Interview Candidate in Belfast, Northern Ireland (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at House of Fraser (Belfast, Northern Ireland (UK)) in November 2017.

    Interview

    Had to do a video interview which was easy then a group assessment and although I was the only one actually giving suggestions I was unsuccessful. Following the group assessment I had a one-to-one interview where I was asked 3 questions

    Interview Questions

    • Give an example of a time you had to change something last minute   Answer Question

  9.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Manchester, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at House of Fraser (Manchester, England (UK)) in November 2017.

    Interview

    Applied online and I think I did a video interview (can't remember) and got invited for a assessment day.
    As group we had to point out things we know about HOF ( not great for everyone, if others speak out 1st) then we did a group role play to try to help a customers such as picking out a product from the items on a poster. Write down what questions we asked and what other we could have asked. Then a 1 on 1 situational interview

    Interview Questions


  10.  

    Sales Advisor Interview

    Anonymous Employee in High Wycombe, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at House of Fraser (High Wycombe, England (UK)) in November 2017.

    Interview

    I was phoned up and offered an interview, asked questions such as how can I provide a VIP experience to a customer and provide examples of where I have worked in a team.

    Interview Questions

    • How can I give a VIP experience to a customer.   1 Answer

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