Netflix Interview Question: How can you deal with an upse... | Glassdoor

Interview Question

Customer Service Representative Interview Aurora, CO

How can you deal with an upset customer?


Interview Answer

1 Answer


You need to find out what the customer really wants. They are usually upset because they don't understand the situation and why its happening. It helps to speak to them in a way they can understand.

Interview Candidate on Jul 23, 2013

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