Wells Fargo Interview Question: How did you handle an irate c... | Glassdoor

Interview Question

Teller Interview Houston, TX

How did you handle an irate customer?

Answer

Interview Answer

2 Answers

4

Listen to them, understand their questions or concerns and proceed accordingly.

Interview Candidate on Oct 31, 2011
7

Yes you listen. Then relate back to them what they are concerned or upset about. Let them know you can help and if you can't personally, you would like to share their concern with someone that can help further to resolve their issue immediately.

Anonymous on Jan 24, 2012

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