US Airways Interview Question: How do you deal with irate, m... | Glassdoor

Interview Question

Customer Service Agent Interview Phoenix, AZ

How do you deal with irate, mad and frustrated passengers

  that won't be able to get on a flight to a vacation destination for a couple days? The company gives them the free flight but will not pay for their hotel due to weather. How do you explain this to the passenger?
typical interview questions mainly.

Interview Answer

1 Answer


Apologize and empathize with their situation. Explain that weather is unpredictable so no airline covers weather compensation. But you will get them rebook on the next available flight possible and get them a discounted rate for a hotel.

Interview Candidate on Dec 28, 2012

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