BC Hydro Interview Question: How do you handle conflict?... | Glassdoor

Interview Question

Customer Care Specialist Interview Burnaby, BC (Canada)

How do you handle conflict?

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Interview Answer

1 Answer

1

I take the time to listen, to truly understand where the other person is coming from. I ask lots of questions if I don't understand. I use empathy and genuine interest in the other person's well-being, to foster goodwill. And I gently move the conversation towards a collaborative effort, when possible, to create the best outcome for everyone involved.

Interview Candidate on Apr 30, 2015

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