How do you plan to ensure that your focus is always on improving the customer experience?

The first piece of information a good technical writer needs, when presented with a new documentation task, is who the audience will be for this document. It's helpful to get as much detailed data about the audience as possible, preferably before even beginning the task of writing. The better you know your audience, or customers, the better you can serve them. The more you understand them, and their needs, the better you can dazzle them.