Interview Question

Applecare At Home Advisor Chat Support InterviewChicago, IL

Apple

How do you quickly build a customer's confidence in your ability to resolve their issue?

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Interview Answer

2 Answers

0

Know your stuff. Don't waste the customers time by overly sympathizing.

Joy on
5

Express empathy Provide assurance that you will solve the problem Personalize the conversation by using the customer's name Keep them engaged to avoid silence

Anonymous on

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