Interview Question

Applecare At Home Advisor Chat Support InterviewChicago, IL


How do you quickly build a customer's confidence in your ability to resolve their issue?

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Interview Answer

2 Answers


Know your stuff. Don't waste the customers time by overly sympathizing.

Joy on

Express empathy Provide assurance that you will solve the problem Personalize the conversation by using the customer's name Keep them engaged to avoid silence

Anonymous on

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