Symantec Interview Question: How do you respond to an angr... | Glassdoor

Interview Question

Sr. Tech Support Engineer Interview Mountain View, CA

How do you respond to an angry customer?


Interview Answer

2 Answers


Respond in a calm fashion, express that you understand their frustration. take the pertininent information down, and inform them that you will speak to your manager regarding this.

Interview Candidate on Mar 24, 2009

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