Dell Interview Question: How to handle an irate custom... | Glassdoor

Interview Question

Enterprise Technical Support Analyst Interview

How to handle an irate customer?

Answer

Interview Answer

1 Answer

1

Let the customer vet. Don't take any comments personally. Then, let the customer know that you will do everything to achieve a positive solution. If you can't provide the solution using your own skills then FIND someone from the company who can resolve the problem ASAP. You can know a lot but you can't know everything.

Dave on Aug 25, 2013

Add Answers or Comments

To comment on this, Sign In or Sign Up.