Dell Interview Question: How to handle an irate custom... | Glassdoor

Interview Question

Enterprise Technical Support Analyst Interview

How to handle an irate customer?


Interview Answer

1 Answer


Let the customer vet. Don't take any comments personally. Then, let the customer know that you will do everything to achieve a positive solution. If you can't provide the solution using your own skills then FIND someone from the company who can resolve the problem ASAP. You can know a lot but you can't know everything.

Dave on Aug 25, 2013

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