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Holiday Inn Club Vacations

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Holiday Inn Club Vacations

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Interview Question

Front Desk Receptionist Interview

-Myrtle Beach, SC

Holiday Inn Club Vacations

How will you deal with an angry guest?

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2 Answers

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Calm the guest down and try to find out exactly what the guest is upset about then, come up with a solution to make the guest happy.

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Match their emotion and energy. Sympathize and tell them “I understand how you feel, a lot of our guests sometimes feel that way, but it actually works like...”

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