Interview Question

Front Desk Receptionist Interview

-Myrtle Beach, SC

Holiday Inn Club Vacations

How will you deal with an angry guest?


Interview Answers

2 Answers


Match their emotion and energy. Sympathize and tell them “I understand how you feel, a lot of our guests sometimes feel that way, but it actually works like...”

Anonymous on


Calm the guest down and try to find out exactly what the guest is upset about then, come up with a solution to make the guest happy.

Anonymous on

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