Santander Interview Question: How would I handle an irate c... | Glassdoor

Interview Question

Customer Service Advisor Interview Reading, PA

How would I handle an irate customer


Interview Answer

2 Answers


With patience and a calm, friendly voice.

Interview Candidate on Jan 20, 2016

First you listen to what the customer has to say.
Second look to apologise to the customer.
Thirdly reassure the customer with what you can do, and what you will do.
Explain the things you cannot change or things that cannot be changed and why?
Lastly summarise everything you've said with a confident, firm and reassure voice.

Nizakat on Feb 27, 2019

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