Interview Question

Customer Service Advisor Interview

-Reading, PA

Santander

How would I handle an irate customer

Answer

Interview Answers

2 Answers

3

First you listen to what the customer has to say. Second look to apologise to the customer. Thirdly reassure the customer with what you can do, and what you will do. Explain the things you cannot change or things that cannot be changed and why? Lastly summarise everything you've said with a confident, firm and reassure voice.

Nizakat on

2

With patience and a calm, friendly voice.

Anonymous on

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