Saint Luke's Health System Interview Question: How would handle an irate or ... | Glassdoor

Interview Question

Patient Accounts Interview

How would handle an irate or difficult patient or client?


Interview Answer

1 Answer


I would listen to them to better understand what upset them. Empathize with them and given the circumstances best determine a solution to resolve the dispute. Thank them for sharing their concerns and providing me with a chance to resolve it.

Interview Candidate on Dec 17, 2016

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