Apple Interview Question: How would you deal with a cus... | Glassdoor

Interview Question

Apple At Home Advisor Interview Baton Rouge, LA

How would you deal with a customer who got an apple product

  for mother's day but doesn't know how to work it?

Interview Answer

4 Answers


First you want to congratulate them on their new device, empathize, then probe to see exactly what device it is and what do they want to do...(and take it from there!)

Interview Candidate on Aug 4, 2015

How long did it take you to receive a call after your background check was complete?

Anonymous on Aug 11, 2015

After completing background a call 3 business days later

Anonymous on Aug 12, 2015

Happy mother's day! Then one option we could say, "Did you know that you can learn how to use your new Apple iPad/iPhone/Mac for free at an Apple Store? Where are you located? Wow, there's an Apple Store only 6 miles from where you live! How great is that?"
And then assist them step by step to go online and create an appointment online for their Apple product at their local Apple Store. Then at the end I would reiterate how wonderful it is that Apple provides these free classes that no other computer company provides. They are one special mother! LOL.

clark on Nov 3, 2015

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